The Touch Approach

Record. Secure. Store. Protect.

touch recording
  • 3CX
  • Avaya
  • Cisco
  • Microsoft Teams
  • telenor
  • Alcatel Lucent
  • Mitel
  • Unify
  • Telavox
  • Puzzel
  • Microsoft Active Directory
  • Okta
  • Amazon Connect
  • ServiceNow
  • Uni-Tel
  • Phonero
  • Zisson
  • Telekom
  • Genesys
  • Refinitiv
  • Trusted Singtel
  • Unifon
  • Telia
  • Vergic
  • Genesys Cloud

Call Recording as a Service

You may be required to securely store and access your data, which can be tough if you don’t have the knowledge or expertise in house. You may be confronted with legal, statutory and industrial compliance requirements regarding personal data that require dedicated resources that you do not have. Touch can help – quickly, easily and without the need for on-site installations.

Our services are delivered from the cloud, providing a simple path to meet compliance and regulatory goals, as well as to capitalise on recordings for operational enhancement. They are cost-effective and do not require large capital investments or the management of complex infrastructure.

Our expertise means that you don’t need training or to dedicate resources, boosting your productivity and efficiency.

Unlock rich data and valuable insights

Call recordings contain rich data that offers valuable insights to businesses. Touch helps you access the hidden value of your data, so you can secure essential insight into your customers and performance to enhance processes, train your team and to capture business intelligence.

Recordings can give a better, deeper understanding of your customers, helping you to retain them and deliver better services and support.

Call recording to meet any requirement – simple, painless and effective

We understand the challenges our customers face. That’s why we have become a market leader in call recording, storage and access, helping our customers to overcome many challenges:

Call Recording as a Service

Supported by experts

Simplifies infrastructure

Encrypted, secure storage

Mirrored data storage for disaster recovery

Compliant with current and future legislation

Intuitive web interface for accessing recorded calls

Supports 46 different communication channels

Helping your business

Touch Call Recording is a multi-channel recording and storage service that helps you to:

  • Meet compliance and legislative requirements
  • Unlock value from your data
  • Boost employee performance
  • Improve customer experience and dialogue
  • Increase customer retention
  • Enable self-training
  • Provide documentation and audit trails for dispute resolution

Secure, protected and powerful

Touch Call Recording Service is comprehensive, powerful and capable, helping you to meet business challenges and to unlock the hidden value in your communications data, safely and securely.

Record. Secure. Store. Protect.

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