Touch Call Recording Service is a complete, multi-channel call recording service that can be integrated with hosted and on-premise PBX technologies, enterprise chat-based channels, and with operator networks, giving you the flexibility to choose the right solution for you.
Our enterprise solution, PBX Recorder, integrates with multiple on-premise technologies, including Cisco, Mitel, Avaya, Unify, Alcatel-Lucent, and many others. Touch provides the PBX Recorder as a part of a comprehensive service offering.
Touch also integrates with key business messaging and chat based solutions, such as Microsoft Teams, Bloomberg and Eikon Messenger.
Touch Recorder for Microsoft Teams supports all types of calls, including Teams-to-Teams calls, mobile Teams clients, conference calls and fixed line phone calls.
Our Touch Call Recording Service records calls directly in the mobile network and the recordings are securely transferred to Touch Storage Centre via secure connections. Touch is a certified partner with a growing number of mobile operators, such as Telenor, Telia, Phonero, Telavox, Deutsche Telecom and Singtel.
Data collection and storage is compliant with key industry regulations, including:
In addition, Touch closely monitors statutory and industry-specific requirements to ensure full compliance with current and forthcoming national and International standards. Historical data can also be imported from most systems to provide a comprehensive record.