Secure call recording infrastructure

Technology and infrastructure

touch recording
for…
  • 3CX
  • Avaya
  • Cisco
  • Microsoft Teams
  • telenor
  • Alcatel Lucent
  • Mitel
  • Unify
  • Telavox
  • Puzzel
  • Microsoft Active Directory
  • Okta
  • Amazon Connect
  • ServiceNow
  • Uni-Tel
  • Phonero
  • Zisson
  • Telekom
  • Genesys
  • Refinitiv
  • Trusted Singtel
  • Unifon
  • Telia
  • Vergic
  • Genesys Cloud
Avaya
Mitel
Cisco
Alcatel Lucent
Unify
Microsoft Teams
Refinitiv

Enterprise Solutions

Touch Call Recording Service is a complete, multi-channel call recording service that can be integrated with hosted and on-premise PBX technologies, enterprise chat-based channels, and with operator networks, giving you the flexibility to choose the right solution for you.

Our enterprise solution, PBX Recorder, integrates with multiple on-premise technologies, including Cisco, Mitel, Avaya, Unify, Alcatel-Lucent, and many others. Touch provides the PBX Recorder as a part of a comprehensive service offering.

Microsoft Teams, Bloomberg, Refinitiv Messenger and more

Touch also integrates with key business messaging and chat based solutions, such as Microsoft Teams, Bloomberg and Refinitiv Messenger.

Touch Recorder for Microsoft Teams supports all types of calls, including Teams-to-Teams calls, mobile Teams clients, conference calls and fixed line phone calls.

Touch Mobile

Our Touch Call Recording Service records calls directly in the mobile network and the recordings are securely transferred to Touch Storage Centre via secure connections. Touch is a certified partner with a growing number of mobile operators, such as Telenor, Telia, Phonero, Telavox, Deutsche Telecom and Singtel.

Touch Storage Centre

Our infrastructure provides compliant-ready, secure, reliable storage of all recorded calls. The Touch Storage Centre is located at two different locations, giving geographic redundancy, ensuring that you will always have access to your data.

Fully encrypted for protection

All data is encrypted via a two-stage model that complies with ETSI TR 102 661 – AES256 encryption applies unique keys for each file, which is then further encrypted with RSA2048.

Simple access and retrieval

An easy-to-use web-interface offers advanced search and retrieval capabilities. Hierarchical-based protection ensures that access rights are restricted and permission levels can be applied. Call recordings are searchable by time, telephone number and name.
infrastructure diagram

Regulatory compliance

Data collection and storage is compliant with key industry regulations, including:

  • MiFID
  • MiFID II
  • GDPR (Personal Data Protection Regulation)
  • Dodd-Frank

In addition, Touch closely monitors statutory and industry-specific requirements to ensure full compliance with current and forthcoming national and International standards. Historical data can also be imported from most systems to provide a comprehensive record.

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