Touch is a trusted provider of services for recording, storing and accessing fixed and mobile voice calls, and digital communications, in order to unlock the value in your communications data. Our services are delivered to companies, organisations and public entities.
As the first company in Europe to offer Call Recording as a Service and a regional market leader, we have the heritage and expertise to deliver the robust solutions that our customers demand.
In recent years the company has been among the 500 fastest growing technology companies in Europe, Middle East and Africa.
Touch has been appointed the Gaselle award for 6 years running and has been on the Deloitte Technology Fast 500 EMEA ranking twice.
Touch services can be tailored to meet industry-specific requirements, ensuring the safe, secure and reliable recording of voice and digital communications. Our services also ensure compliance with local, national, international, and industry-specific legal and statutory requirements, including MiFID and MiFID II, the General Data Protection Regulation (GDPR) and Dodd-Frank.
Touch multi-channel and omni-channel services are hosted in the cloud providing access to enterprises of all sizes. They can also be offered through our fixed and mobile communications partners.
Our services cover more than 40 communications channels and solutions, including landlines, PBXs, mobile phones, Microsoft Teams, social media, and many others.
Stored data is encrypted, ensuring data protection, and mirrored across multiple sites, with access to recordings through a user-friendly and intuitive user interface.
Touch Call Recording Service helps companies to meet a wide range of requirements, including self-training, leader supervision, compliance, documentation, dispute resolution, quality assurance, risk management, audit trails and more. Our services help companies to increase productivity, add value to their communications, unlock rich insights into performance, and deliver improved customer service
Touch offers call recording solutions optimised for the needs of different users, such as contact and call centres, financial services organisations, emergency and security services, telemarketing and telecoms operators.