Complete call recording services for your industry

Our call recording solutions

touch recording
for…
  • telenor
  • AT & T
  • Alcatel Lucent
  • Cisco
  • icenet
  • Mitel
  • Unify
  • 3CX
  • Telavox
  • Skype for business
  • Telefonica O2
  • Bloomberg
  • Avaya
  • Puzzel
  • Phonero
  • Wave
  • Genesys
  • Reuters

Multi-channel call recording as a service

Touch provides a complete, multi-channel call recording solution as a service. Whether you need to record calls and digital communications for training, compliance, analytics, audit or quality assurance purposes, Touch offers an easy-to-use, globally proven service to meet all your requirements.

Suitable for your industry requirements

Touch Call Recording Service provides the breadth and capabilities you need. As well as enabling the recording of over 35 different communications channels, Touch Call Recording Service also provides secure, encrypted storage and easy access to all calls and other electronic data through an intuitive portal to help quickly provide documentation, KPI analytics, and proof of compliance, as well as improved employee development and enhanced customer dialogue.

The Touch service benefits a range of industries, including banks and financial institutions, customer care centres, security companies, outbound call centres, emergency services, telecoms operators, and many others.

Touch ensures compliance with:

  • GDPR (Personal Data Protection Regulation)
  • MiFID
  • MiFID II statutory requirements
  • Local and international legal requirements
  • Industry regulations
infrastructure diagram
  • Danske Bank logo

    “Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

    Geir Øien, Business Management IT

  • Contact
    Centres

    Record and store calls for self-training, documentation, and dispute resolution. Increase the value of your communications.

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  • Financial
    Services

    Ensure compliance with national, international, legal and industry requirements. Protect your business, quickly and easily.

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  • Telemarketing
    and Sales

    Improve customer experience, enhance success rate, and boost business performance through continual enhancement.

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  • Emergency
    Services

    Document emergency and security incidents by recording and storing multichannel communications, safely and securely.

    Read more

  • Telecoms
    Operators

    Offer your customers a complete solution for recording calls in fixed and mobile telephone networks. High service quality, advanced functionality and predictable costs.

    Read more

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  • The Mobile Path to MiFID II Compliance

    The new legislation will have a huge impact on financial services firms, with many legacy systems and platforms, implemented to meet the original MiFID rules, unfit for purpose, or requiring a substantial upgrade...

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    The Mobile Path to MiFID II Compliance
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