Supported PBX and
Contact Centre Systems

touch recording
  • 3CX
  • Avaya
  • Cisco
  • Microsoft Teams
  • telenor
  • Alcatel Lucent
  • Mitel
  • Unify
  • Telavox
  • Puzzel
  • Microsoft Active Directory
  • Okta
  • Amazon Connect
  • ServiceNow
  • Uni-Tel
  • Phonero
  • Zisson
  • Telekom
  • Genesys
  • Refinitiv
  • Trusted Singtel
  • Unifon
  • Telia
  • Vergic
  • Genesys Cloud

Touch Call Recording Service includes a range of proven PBX integrations and PBX recorders, including Mitel MX-ONE, Cisco Call Manager, as well as others from Avaya, Alcatel Lucent, Unify and more, ensuring compatibility with any enterprise voice system.

In addition, the Touch PBX recorder can also be adapted to any vendor-specific API, which ensures compatibility with any telephony solution in the enterprise. Here is a list of some of the PBXs supported. Please note that the list also includes recording for some of our Contact Centre solutions.

If you can’t see your system on this page, please contact us!

  • 3CX
  • Alcatel-Lucent OmniPCX
  • Asterisk, open source PBX
  • Audiocodes SBC (Session Border Controller)
  • Avaya AURA
  • Avaya IP Office
  • Avaya IX
  • Avaya S-series
  • Avaya Definity
  • Cisco BroadWorks
  • Cisco Unified Contact Centre (CUCC)
  • Cisco Unified Communications Manager (CUCM)(CallManager)
  • Digium IP PBX
  • Genesys PureCloud
  • Genesys PureConnect
  • Genesys PureEngage
  • Loxysoft Inbound Contact Center
  • Microsoft Teams
  • Mitel MiVoice
  • Mitel MX-One
  • NEC SV series
  • Panasonic KX-TDA Series
  • Puzzel, omni-channel cloud-based contact centre solution
  • Simcom UCP (Unified Communications Platform)
  • Skype for Business
  • Sonus SBC (Session Border Controller)
  • Switchvox: The Turnkey Asterisk IP PBX
  • Unify OpenScape
  • Zisson Wave Contact Center
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