Extend recording to SMS and MMS messages, to cover more customer interaction channels, securely and efficiently
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SMS and MMS recording solutions
While SMS is primarily used as a tool for personal communication, or for promotional purposes, it also has a role in business. As such, it also falls within the scope of compliance programmes. If your employees use SMS to communicate with customers, then the resulting dialogues also need to be captured.
That can be a problem for businesses, as they must manage yet another communication channel. Fortunately, Touch offers a solution for the capture and secure recording of both SMS and MMS messages, so you don’t have to worry about it.
SMS recording can be achieved in several ways. The most common is for direct integration with the SMSC of the mobile network provider, which we arrange with the mobile network provider. All messages are handled from the same Touch Web Portal and protected, just like all other recordings.
So, if you need to record SMS and MMS conversations, we have the solution. It’s a simple process that ensures full coverage for your compliance needs. Just get in touch to find out more.
The Touch Approach
Recording as a Service
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simple path to meet compliance
and regulatory goals
Encrypted, secure data storage.
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