SMS and MMS recording solutions

Extend recording to SMS and MMS messages, to cover more customer interaction channels, securely and efficiently

touch recording
for…
  • telenor
  • AT & T
  • Alcatel Lucent
  • Cisco
  • icenet
  • Mitel
  • Unify
  • 3CX
  • Telavox
  • Skype for business
  • Telefonica O2
  • Bloomberg
  • Avaya
  • Puzzel
  • Phonero
  • Wave
  • Genesys
  • Reuters

SMS and MMS recording solutions

While SMS is primarily used as a tool for personal communication, or for promotional purposes, it also has a role in business. As such, it also falls within the scope of compliance programmes. If your employees use SMS to communicate with customers, then the resulting dialogues also need to be captured.

That can be a problem for businesses, as they must manage yet another communication channel. Fortunately, Touch offers a solution for the capture and secure recording of both SMS and MMS messages, so you don’t have to worry about it.

  • SMS and MMS

    SMS recording can be achieved in several ways. The most common is for direct integration with the SMSC of the mobile network provider, which we arrange with the mobile network provider. SMS and MMS recording can also be achieved on our Call Recorder Pro app for Android devices, which simply forwards messages, also via secure transfer. All messages are handled from the same Touch Web Portal and protected, just like all other recordings.

  • More information

    So, if you need to record SMS and MMS conversations, we have the solution. It’s a simple process that ensures full coverage for your compliance needs. Just get in touch to find out more.

  • Danske Bank logo

    “Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

    Geir Øien, Business Management IT

The Touch Approach

cloud based

Recording as a Service

Delivered from the cloud, a simple path to meet compliance and regulatory goals

secure

Secure

Encrypted, secure data storage. Helping you to meet you compliance requirements

powerful

Powerful

Comprehensive, powerful and capable, helping you to meet business challenges

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