Multi-channel recording solutions

Ensure comprehensive coverage across fixed, mobile and digital channels

touch recording
for…
  • 3CX
  • Avaya
  • Bloomberg
  • Cisco
  • Microsoft Teams
  • telenor
  • Alcatel Lucent
  • Mitel
  • Unify
  • Telavox
  • Puzzel
  • Phonero
  • Zisson
  • Telekom
  • Genesys
  • Refinitiv
  • Trusted Singtel
  • Telia

Get a clear view of customer interactions across channels

Organisations are confronted with an ever-growing number of communications channels. As a result, multi-channel recording and omni-channel recording is now essential, so that you can ensure recording takes place over all the channels your organisation and customers use to reach you. Channels must be covered to ensure a comprehensive recording programme can be enabled.

Multi-channel as a term is often used by companies offering their employees different tools to communicate with customers. Omni-channel as a term is often used by the contact centre industry to describe one communication tool with many communication channels available. The omni-channel tool is typically used by an advisor or agent in a contact centre.

  • Integrate new channels and interfaces

    Touch Call Recording Service provides true call recording capabilities, across a growing range of interfaces. Our solution extends to all known solutions like Cisco, Avaya, Mitel, MS Teams, in addition to different proprietary chat interfaces and more than 40 digital channels, so we’ve got you covered.

    We constantly anticipate the market, so we can quickly and easily add new channels that you need, ensuring continuous coverage. Our team takes care of critical integrations, so you can add new communications channels and ensure effective interaction and collaboration.

  • A single solution for your business

    Touch offers a complete, integrated solution which brings all recording capabilities into a managed service. It provides the control you need, while delivering coverage. With a comprehensive interface, you have a single window into recording activities, increasing efficiency and reduced total cost of ownership (TCO).

    Secure management protects your business while restricting access to the recordings. And, you can easily review dialogues, correlating conversations and chats to provide a complete history of each interaction – as well as a clear audit trail.

  • Whatever you need

    Our multi-channel and omni-channel solution embraces fixed, mobile and digital channels, providing everything you need to ensure effective communication and efficient customer interaction, backed by compliance to national and international regulations, as well as best practice for your industry.

    Our team takes care of any integration requirements, ensuring smooth activation and the easy addition of new interfaces and channels. Touch has the experience and focus to help your organisation meet new challenges, seamlessly, across all your channels.

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