Complete call recording solutions for your business

Our call recording solutions

touch recording
for…
  • telenor
  • Alcatel Lucent
  • Cisco
  • icenet
  • Mitel
  • Unify
  • 3CX
  • Telavox
  • Skype for business
  • Bloomberg
  • Avaya
  • Puzzel
  • Phonero
  • Zisson
  • Genesys
  • Refinitiv
  • Trusted Singtel
  • Telia
  • Microsoft Teams
  • Telekom

Recording for compliance and greater insight

Touch provides a complete, multi-channel call recording solution as a service. Whether you need to record calls and data communications for training, compliance, analytics, audit or quality assurance purposes, Touch offers an easy-to-use, globally proven service to meet all your requirements.

Touch Call Recording Service provides the breadth and capabilities you need. As well as enabling the recording of over 40 different communications channels, Touch Call Recording Service also provides secure, encrypted storage and easy access to all calls and other electronic data through an intuitive portal to help quickly provide documentation, KPI analytics, and proof of compliance, as well as improved employee development and enhanced customer dialogue.

Touch ensures compliance with:

  • GDPR (Personal Data Protection Regulation)
  • MiFID & MiFID II statutory requirements
  • Dodd-Frank
  • Local and international legal requirements
  • Industry regulations

A wide range of complementary features and capabilities are available to ensure your recording solution meets all of your challenges and can be optimised for your unique needs.

  • Multi-channel and omni-channel recording solutions

    Touch Call Recording Service provides true call recording capabilities, across a growing range of interfaces. Our solution extends to all known solutions like Cisco, Avaya, Mitel, MS Teams, in addition to different proprietary chat interfaces and more than 40 digital channels, so we’ve got you covered.

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  • MiFID II Compliant Mobile Call Recording Service

    The introduction of the MiFID II regulations has forced many companies to adopt call recording as a standard procedure. However, for most, this simply means that voice calls on fixed networks are covered, leaving mobile telephony behind.

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  • Quality management and training solutions

    Benefit from a valuable additional service, Touch QMS, for structured staff training, performance evaluation and quality management.

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Call Recording Services for your Industry diagram
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