Multi-channel
Call Recording solutions
One platform. Any channel.
A clear view across all your channels
Multi-channel recording and omni-channel recording is essential to ensure recording takes place over all the channels your customers use to reach you.
Touch Call Recording Service provides call recording capabilities across a growing range of interfaces. Our solution extends to solutions like Cisco, Avaya, Mitel, MS Teams, in addition to different proprietary chat interfaces and more than 50 digital channels.
We’ve got you covered.
Always integrating new channels
We always strive to stay ahead of the market. In that way, we can quickly and easily add new channels that you need, ensuring continuous coverage.
Our team takes care of critical integrations, so you can add new communications channels and ensure effective interaction and collaboration.
Continuous coverage
All of your customer interactions, together in a single, secure environment
Comprehensive coverage
More than 50 digital channels covered in a single recording solution
A single recording solution
Touch is a complete, integrated solution which brings all recording capabilities into a managed service. It provides the control and coverage you need with a single window into recording activities.
Secure management protects your business while restricting access to the recordings. And, you can easily review dialogues, correlating conversations and chats to provide a complete history of each interaction – as well as a clear audit trail.
PBX call
recording
A range of proven PBX integrations, including Mitel MX-ONE, Cisco Call Manager, Avaya, Alcatel Lucent, Unify
Network-based
Call recording
Secure, encrypted network based call recording for operators, a complete solution for the remote workforce
Recording for
Microsoft Teams
Touch for Teams is directly integrated with Microsoft, offering a seamless and device-independent recording solution
Recording for Bloomberg,
Refinitiv Messenger & more
A complete solution for the capture and storage of chat conversations for Bloomberg Chat, Refinitiv Messenger and other chat services
Network-based
SMS Recording
A fully compliant network-based solution to capture and store business communications over SMS – covering inbound and outbound messages
Seamlessly integrated
by experts
Touch is an expert team, focused on smooth delivery and industry-leading customer support
