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Contact centre call recording

Call Recording solutions

Ensure comprehensive coverage across fixed, mobile and digital channels

One platform. Any channel.

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  • Microsoft Teams logo
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Multi-channel call recording

Call Recording

All your channels, all your data, all your agent interactions, covered

A clear view across all your channels

Multi-channel recording and omni-channel recording is essential to ensure recording takes place over all the channels your customers use to reach you.

Touch Call Recording Service provides call recording capabilities across a growing range of interfaces. Our solution extends to solutions like Cisco, Avaya, Mitel, MS Teams, in addition to different proprietary chat interfaces and more than 50 digital channels.

We’ve got you covered.

Always integrating new channels

We always strive to stay ahead of the market. In that way, we can quickly and easily add new channels that you need, ensuring continuous coverage.

Our team takes care of critical integrations, so you can add new communications channels and ensure effective interaction and collaboration.

Continuous coverage

All of your customer interactions, together in a single, secure environment

Comprehensive coverage

More than 50 digital channels covered in a single recording solution

A single recording solution

Touch is a complete, integrated solution which brings all recording capabilities into a managed service. It provides the control and coverage you need with a single window into recording activities.

Secure management protects your business while restricting access to the recordings. And, you can easily review dialogues, correlating conversations and chats to provide a complete history of each interaction – as well as a clear audit trail.

PBX call

A range of proven PBX integrations, including Mitel MX-ONE, Cisco Call Manager, Avaya, Alcatel Lucent, Unify

Call recording

Secure, encrypted network based call recording for operators, a complete solution for the remote workforce

Recording for
Microsoft Teams

Touch for Teams is directly integrated with Microsoft, offering a seamless and device-independent recording solution

Recording for Bloomberg,
Refinitiv Messenger & more

A complete solution for the capture and storage of chat conversations for Bloomberg Chat, Refinitiv Messenger and other chat services

SMS Recording

A fully compliant network-based solution to capture and store business communications over SMS – covering inbound and outbound messages

Seamlessly integrated
by experts

Touch is an expert team, focused on smooth delivery and industry-leading customer support

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication
  • Man holding mobile phone

    Mobile call recording

    A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution

  • Data centre

    PBX call recording

    PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces

  • Jigsaw men doing high-five

    Microsoft Teams recording

    Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank

  • Chat recording

    A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services

  • SMS recording

    Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently

Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels
  • Person holding desk telephone

    GDPR, MiFID II compliant call recording for financial services

    • Optimised for financial services and seamlessly integrated with call and chat channels
    • Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
    • Create a secure audit trail of your voice transactions
  • Man with headset smiling

    Call recording and analytics for contact centres

    • Seamless recording of multiple channels and communication streams
    • Ideal for self-training of front-line agents and employees
    • Integrates with Touch QMS call centre performance management tool
  • Call recording and analytics for training & performance

    • Transform employee training with flexible, intelligent quality management and evaluation
    • Ideal for self-training of front-line agents and employees
    • Touch QMS ensures compliance with all relevant legislation
  • Network cables

    Network-based call recording for telecoms operators

    • Secure, encrypted in-network call recording for telecoms operators
    • Deployed and field-proven with Tier-1 telecoms operators
    • Compliant with GDPR, MiFID II and other local, national and international regulations
  • Trusted call recording for
    any industry

    “Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

    Even Hovde
    CEO, Touch
  • A reliable service with
    proactive support

    “Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

    Lars Svenkerund
    CTO, Touch
  • Recording across fixed, mobile and digital channels

    “Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

    Even Hovde
    CEO, Touch
  • Designed for complex customer needs

    “As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

    Lars Svenkerund
    CTO, Touch
  • Touch evolves with your business

    "Call recording is a fast evolving business so you must be agile to keep pace.  Our fast deployment of new channels and compliance regulations means peace of mind for the future."

    Lars Svenkerund
    CTO, Touch
Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.

Touch is

Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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