Multi-channel
Call Recording solutions
One platform. Any channel.
A clear view across all your channels
Multi-channel recording and omni-channel recording is essential to ensure recording takes place over all the channels your customers use to reach you.
Touch Call Recording Service provides call recording capabilities across a growing range of interfaces. Our solution extends to solutions like Cisco, Avaya, Mitel, MS Teams, in addition to different proprietary chat interfaces and more than 50 digital channels.
We’ve got you covered.
Always integrating new channels
We always strive to stay ahead of the market. In that way, we can quickly and easily add new channels that you need, ensuring continuous coverage.
Our team takes care of critical integrations, so you can add new communications channels and ensure effective interaction and collaboration.
Continuous coverage
All of your customer interactions, together in a single, secure environment
Comprehensive coverage
More than 50 digital channels covered in a single recording solution
A single recording solution
Touch is a complete, integrated solution which brings all recording capabilities into a managed service. It provides the control and coverage you need with a single window into recording activities.
Secure management protects your business while restricting access to the recordings. And, you can easily review dialogues, correlating conversations and chats to provide a complete history of each interaction – as well as a clear audit trail.
PBX call
recording
A range of proven PBX integrations, including Mitel MX-ONE, Cisco Call Manager, Avaya, Alcatel Lucent, Unify
Network-based
Call recording
Secure, encrypted network based call recording for operators, a complete solution for the remote workforce
Recording for
Microsoft Teams
Touch for Teams is directly integrated with Microsoft, offering a seamless and device-independent recording solution
Recording for Bloomberg,
Refinitiv Messenger & more
A complete solution for the capture and storage of chat conversations for Bloomberg Chat, Refinitiv Messenger and other chat services
Network-based
SMS Recording
A fully compliant network-based solution to capture and store business communications over SMS – covering inbound and outbound messages
Seamlessly integrated
by experts
Touch is an expert team, focused on smooth delivery and industry-leading customer support
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Mobile call recording
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording
Chat recording
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
Explore
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GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Trusted call recording for
any industry
Even Hovde“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
CEO, Touch -
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A reliable service with
proactive support
Lars Svenkerund“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
CTO, Touch -
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Recording across fixed, mobile and digital channels
Even Hovde“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
CEO, Touch -
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Designed for complex customer needs
Lars Svenkerund“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
CTO, Touch -
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Touch evolves with your business
Lars Svenkerund"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."
CTO, Touch
