One platform. Any channel.
Multi-channel recording and omni-channel recording is essential to ensure recording takes place over all the channels your customers use to reach you.
Touch Call Recording Service provides call recording capabilities across a growing range of interfaces. Our solution extends to solutions like Cisco, Avaya, Mitel, MS Teams, in addition to different proprietary chat interfaces and more than 50 digital channels.
We’ve got you covered.
We always strive to stay ahead of the market. In that way, we can quickly and easily add new channels that you need, ensuring continuous coverage.
Our team takes care of critical integrations, so you can add new communications channels and ensure effective interaction and collaboration.
All of your customer interactions, together in a single, secure environment
More than 50 digital channels covered in a single recording solution
Touch is a complete, integrated solution which brings all recording capabilities into a managed service. It provides the control and coverage you need with a single window into recording activities.
Secure management protects your business while restricting access to the recordings. And, you can easily review dialogues, correlating conversations and chats to provide a complete history of each interaction – as well as a clear audit trail.
A range of proven PBX integrations, including Mitel MX-ONE, Cisco Call Manager, Avaya, Alcatel Lucent, Unify
Secure, encrypted network based call recording for operators, a complete solution for the remote workforce
Touch for Teams is directly integrated with Microsoft, offering a seamless and device-independent recording solution
A complete solution for the capture and storage of chat conversations for Bloomberg Chat, Refinitiv Messenger and other chat services
A fully compliant network-based solution to capture and store business communications over SMS – covering inbound and outbound messages
Touch is an expert team, focused on smooth delivery and industry-leading customer support
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
ExplorePBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
ExploreTeams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
ExploreChat recording
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
ExploreExtend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
ExploreEven Hovde“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
Lars Svenkerund“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
Even Hovde“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
Lars Svenkerund“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
Lars Svenkerund"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."