A solution for the omni-channel world
As the number of contact points has grown, embracing chat, mail and more, many legacy contact and call centre recording solutions are no longer fit for purpose and cannot deliver the performance required in today’s omni-channel world. A different contact centre recording solution is required: Touch.
Touch Call Recording Service for Contact Centres provides a complete, hosted service that evolves and adapts, spanning voice and digital media, to ensure that recordings cover all forms of customer interaction. It puts all recorded media into a secure, safe storage facility, which offers full geographic redundancy, ensuring that recordings are protected and included in all disaster recovery plans.