Call recording for compliance

Secure,
compliant
Call Recording

Secure call recording for regulatory compliance

Get in touch

One platform. Any channel.

MiFID, GDPR and industry-compliant call recording

Call Recording
for regulatory compliance

Secure and resilient call recording
to meet compliance obligations

Compliance for multiple channels

MiFID II, Dodd-Frank, GDPR, PDPA and other regulations have forced many companies to adopt customer interaction recording as a standard procedure.

There’s an ever-growing number of channels for customer communication and all need to be covered.

From fixed lines, mobile phones and PBX solutions to Microsoft Teams and platforms, such as Refinitiv Messenger and Bloomberg Chat, companies must extend compliance programmes.

Comprehensive and compliant

Touch offers a comprehensive solution. It enables compliance with more than 50 digital channels – covering fixed, mobile, Teams and much more, through a secure, reliable managed service.

In addition to voice call recording, Touch also offers support for non-voice digital channels, like SMS and chat, providing a completely flexible solution that covers all customer communications.

Compliant with regulations

All of your customer interactions, together in a single, secure environment

Compliance assured

Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR

Simple to integrate and onboard

There’s no need for business users to deploy any infrastructure or additional equipment. Touch reduces TCO while achieving all compliance goals and offers full compatibility with existing systems.

All recordings are available via the easy to use Touch Web-Portal, which offers flexible user access and also ensures compliance with relevant regulations, while providing a rich audit trail.