Call recording for compliance

Secure,
compliant
Call Recording

Secure call recording for regulatory compliance

Get in touch

One platform. Any channel.

MiFID, GDPR and industry-compliant call recording

Call Recording
for regulatory compliance

Secure and resilient call recording
to meet compliance obligations

Compliance for multiple channels

MiFID II, Dodd-Frank, GDPR, PDPA and other regulations have forced many companies to adopt customer interaction recording as a standard procedure.

There’s an ever-growing number of channels for customer communication and all need to be covered.

From fixed lines, mobile phones and PBX solutions to Microsoft Teams and platforms, such as Refinitiv Messenger and Bloomberg Chat, companies must extend compliance programmes.

Comprehensive and compliant

Touch offers a comprehensive solution. It enables compliance with more than 50 digital channels – covering fixed, mobile, Teams and much more, through a secure, reliable managed service.

In addition to voice call recording, Touch also offers support for non-voice digital channels, like SMS and chat, providing a completely flexible solution that covers all customer communications.

Compliant with regulations

All of your customer interactions, together in a single, secure environment

Compliance assured

Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR

Simple to integrate and onboard

There’s no need for business users to deploy any infrastructure or additional equipment. Touch reduces TCO while achieving all compliance goals and offers full compatibility with existing systems.

All recordings are available via the easy to use Touch Web-Portal, which offers flexible user access and also ensures compliance with relevant regulations, while providing a rich audit trail.

Comply with MiFID
regulations

Touch has been helping companies to meet MiFID call recording requirements since 2010

Comply with GDPR
Regulations

Touch is compliant with the latest GDPR regulations

Comply with
Dodd-Frank

For compliance in the finance sector, Touch has you covered

Secure recording for
more than 50 channels

Touch covers all your communications channel and is always evolving to meet new standards

Encrypted for a secure
audit trail

Secure, encrypted and stored in mirrored sites for disaster recovery

Seamlessly integrated
by experts

Touch is an expert team, focused on smooth delivery and industry-leading customer support

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication

Mobile call recording

A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
Explore
PBX call recording

PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
Explore
Microsoft Teams recording

Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
Explore
Chat recording

Chat recording

A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
Explore
SMS recording

Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
Explore

Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels

GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
Explore
Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
Explore
Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
Explore
Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
Explore

Trusted call recording for
any industry

“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

Even Hovde
CEO, Touch
A reliable service with
proactive support

“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

Lars Svenkerund
CTO, Touch
Recording across fixed, mobile and digital channels

“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

Even Hovde
CEO, Touch
Designed for complex customer needs

“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

Lars Svenkerund
CTO, Touch
Touch evolves with your business

"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."

Lars Svenkerund
CTO, Touch