One platform. Any channel.
MiFID II, Dodd-Frank, GDPR, PDPA and other regulations have forced many companies to adopt customer interaction recording as a standard procedure.
There’s an ever-growing number of channels for customer communication and all need to be covered.
From fixed lines, mobile phones and PBX solutions to Microsoft Teams and platforms, such as Refinitiv Messenger and Bloomberg Chat, companies must extend compliance programmes.
Touch offers a comprehensive solution. It enables compliance with more than 50 digital channels – covering fixed, mobile, Teams and much more, through a secure, reliable managed service.
In addition to voice call recording, Touch also offers support for non-voice digital channels, like SMS and chat, providing a completely flexible solution that covers all customer communications.
All of your customer interactions, together in a single, secure environment
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
There’s no need for business users to deploy any infrastructure or additional equipment. Touch reduces TCO while achieving all compliance goals and offers full compatibility with existing systems.
All recordings are available via the easy to use Touch Web-Portal, which offers flexible user access and also ensures compliance with relevant regulations, while providing a rich audit trail.
Touch has been helping companies to meet MiFID call recording requirements since 2010
Touch is compliant with the latest GDPR regulations
For compliance in the finance sector, Touch has you covered
Touch covers all your communications channel and is always evolving to meet new standards
Secure, encrypted and stored in mirrored sites for disaster recovery
Touch is an expert team, focused on smooth delivery and industry-leading customer support
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solutionExplore
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfacesExplore
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-FrankExplore
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat servicesExplore
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficientlyExplore
“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."