Chat recording solutions

Chat Recording for Bloomberg and Thomson Reuters Eikon services

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Chat recording solutions for Bloomberg and Thomson Reuters Eikon services

Businesses use a wide range of communications systems, not all of them vocal. Increasingly, chat has been adopted as a key communications tool and many businesses, particularly in the financial services industry, use chat tools to communicate with colleagues and stakeholders that share access to the same system.

They provide a valuable, convenient way to exchange information and, through extension capabilities, some commercial enterprise chat solutions, can also provide breakout to other popular instant messaging applications, bringing together a range of different collaboration tools.

  • Legislation

    Recording obligations mean that chat tools are also covered by relevant legislation and requirements. As a result, organisations that use chat platforms, such as Bloomberg Chat, or Thomson Reuters Eikon Messenger, must also include them within their compliance recording programmes.

    While the recording of voice calls is well understood, the widespread use of enterprise chat applications, can prove a headache for compliance officers. They need to ensure that they can include such solutions within their overall compliance programmes.

  • Capture & storage

    Touch provides a complete solution for the capture and storage of chat conversation for Bloomberg Chat and Thomson Reuters Eikon Messenger. The storage service connects directly to Bloomberg and Thomson Reuters and retrieves chats. The chats are stored in Touch Storage Centre and made available via the same easy-to-use Touch Web-Portal as our other services.

  • More information

    As a result, the complete customer dialogue, including recorded mobile calls, fixed line calls, and chats are available in one Web-Portal. Touch also supports other chat services – please get in touch to learn how we can include your valuable chat applications within a complete framework for compliance recording.

  • Danske Bank logo

    “Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

    Geir Øien, Business Management IT

The Touch Approach

cloud based

Recording as a Service

Delivered from the cloud, a simple path to meet compliance and regulatory goals

secure

Secure

Encrypted, secure data storage. Helping you to meet you compliance requirements

powerful

Powerful

Comprehensive, powerful and capable, helping you to meet business challenges

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