Touch provides a complete, multi-channel call recording solution as a service. Whether you need to record calls and data communications for training, compliance, analytics, audit or quality assurance purposes, Touch offers an easy-to-use, globally proven service to meet all your requirements.
The Touch service benefits a range of industries, including banks and financial institutions, customer care centres, security companies, outbound call centres, emergency services, telecoms operators, and many others.
Touch Call Recording Service provides the breadth and capabilities you need. As well as enabling the recording of over 35 different communications channels, Touch Call Recording Service also provides secure, encrypted storage and easy access to all calls and other electronic data through an intuitive portal to help quickly provide documentation, KPI analytics, and proof of compliance, as well as improved employee development and enhanced customer dialogue.
Touch ensures compliance with:
- GDPR (Personal Data Protection Regulation)
- MiFID II statutory requirements
- Local and international legal requirements
- Industry regulations
A wide range of complementary features and capabilities are available to ensure your recording solution meets all of your challenges and can be optimised for your unique needs.