Resource Library

  • Smooth the path to MiFID II compliance and protect your business

    MiFID II is coming and companies are running out of time to ensure they comply with the strict new rules for call recording. The revised legislation poses a unique set of challenges – there’s much more to compliance than simply recording conversations.

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    How to ensure your call recording system is GDPR compliant

    One of the most complex areas of the new GDPR rules concern call recording and storage, which is classified as a form of data processing. As a result many businesses are still facing a big challenge to be compliant. Watch our webinar to learn the key stages to getting your call recording strategy ready for GDPR.

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  • The Mobile Path to MiFID II compliance

    The Markets in Financial Instruments Directive II, known as MiFID II, and the accompanying Markets in Financial Instruments Regulation (MiFIR) will take effect, with a zero- tolerance policy, on January 3, 2018. It will expand on existing rules, under MiFID, which is the framework of EU legislation for investment intermediaries that provide services to clients around ‘financial instruments’, and the organised trading of financial instruments.

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  • Real-time call recording and post-incident review for the emergency services

    How a leading emergency services provider addressed the problem of recording communication and ensured efcient, post-incident access for investigation.

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  • Secure call recording. Made easy

    Touch is a trusted provider of services for recording, storing and accessing fixed and mobile voice calls, and digital communications. Our service ensures that you will meet all relevant legal and compliance requirements for your industry, providing the reassurance you need.

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