Microsoft’s built-in recording is designed for collaboration, not regulatory compliance. Compliance recording uses a Microsoft-certified integration that captures all required communications automatically (or via on-demand), stores them securely, and provides audit-ready access for compliance teams.

Touch integrates directly with Microsoft Teams via a certified compliance recording bot. All recordings are securely stored according to your retention policies, and are accessible through the Touch Compliance Portal for search, review, and export.

Many regulated firms communicate across multiple channels — mobile, PBX, chat, and trade boards. A multi-channel solution ensures that compliance oversight is consistent across all communication methods, not just Teams.

Touch uses geo-redundant storage, encryption for transfer and storage, granular access controls, and a full audit trail of every access and action taken on your recordings.

Yes. Always-on recording ensures every conversation involving a policy-enabled user is captured. On-demand recording allows authorised users to start/stop recording when required — ideal for teams with mixed compliance needs.

That’s achieved by enforcing data residency, retention, and deletion policies; providing secure access controls and audit logs; and delivering integration with compliance oversight tools.

All recordings remain your property. We provide secure export options so you can migrate data to another environment or vendor while maintaining compliance.

Delaying involvement of compliance/legal teams, assuming native Teams recording is compliant, over-recording unnecessarily, or failing to define internal ownership for the solution.

Under certain conditions, administrators can enable defined users to cancel recording – for example, when user privacy needs to be protected under GDPR.