Microsoft Teams Call Recording

Microsoft Teams
Call Recording
as a
managed service

Fully compliant with regulatory obligations, such as GDPR, MiFID II and Dodd-Frank
Call recording for Microsoft Teams

Microsoft Teams Call Recording
as a managed service

A fully managed service, directly integrated with Microsoft Teams

All types of MS Teams calls, recorded

Compliance recording for Teams, directly integrated with Microsoft, providing a seamless and device-independent recording solution covering:

  • Teams to Teams
  • Teams to fixed / mobile
  • External telephony (operator connect)
  • Federated calls

All clients and devices, covered

With our partnership and integration with Microsoft, compliance recording for Teams means that all calls to and from any device with a Teams client, whether PC, Mac, mobile phone or iPad, are captured.

Direct integration with
Microsoft Teams

Our solution is fully integrated with Microsoft Teams so you can ensure all forms of communication are covered – independent of any device

Brings Teams into your compliance framework

Touch ensures that calls are recorded, without user intervention. Delivered seamlessly for peace of mind and compliance

Simple to deploy, easy to
onboard users

We can get you started with ease. Our team of experts will on-board your users quickly and efficiently – typically in less than 24h

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication
  • Man holding mobile phone

    Mobile call recording

    A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution

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  • Data centre

    PBX call recording

    PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces

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  • Jigsaw men doing high-five

    Microsoft Teams recording

    Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank

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  • Chat recording

    Chat recording

    A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services

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  • SMS recording

    Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently

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Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels
  • Person holding desk telephone

    GDPR, MiFID II compliant call recording for financial services

    • Optimised for financial services and seamlessly integrated with call and chat channels
    • Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
    • Create a secure audit trail of your voice transactions
  • Man with headset smiling

    Call recording and analytics for contact centres

    • Seamless recording of multiple channels and communication streams
    • Ideal for self-training of front-line agents and employees
    • Integrates with Touch QMS call centre performance management tool
  • Call recording and analytics for training & performance

    • Transform employee training with flexible, intelligent quality management and evaluation
    • Ideal for self-training of front-line agents and employees
    • Touch QMS ensures compliance with all relevant legislation
  • Network cables

    Network-based call recording for telecoms operators

    • Secure, encrypted in-network call recording for telecoms operators
    • Deployed and field-proven with Tier-1 telecoms operators
    • Compliant with GDPR, MiFID II and other local, national and international regulations
  • Trusted call recording for
    any industry

    “Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

    Even Hovde
    CEO, Touch
  • A reliable service with
    proactive support

    “Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

    Lars Svenkerund
    CTO, Touch
  • Recording across fixed, mobile and digital channels

    “Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

    Even Hovde
    CEO, Touch
  • Designed for complex customer needs

    “As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

    Lars Svenkerund
    CTO, Touch
  • Touch evolves with your business

    "Call recording is a fast evolving business so you must be agile to keep pace.  Our fast deployment of new channels and compliance regulations means peace of mind for the future."

    Lars Svenkerund
    CTO, Touch
Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.