While SMS is primarily used as a tool for personal communication, or for promotional purposes, it also has a role in business.
As such, it also falls within the scope of compliance programmes. If your employees use SMS to communicate with customers, then the resulting dialogues also need to be captured.
Touch offers a solution for the capture and secure recording of both SMS messages, so you can cover even more of your customer interactions.
Touch provides direct integration with the SMSC of the mobile network provider. All messages are handled from the same Touch Web Portal and protected, just like all other recordings.
Directly integrated with the SMSC of the network provider
Ensure your call recordings are compliant with MiFiD II, Dodd-Frank and GDPR
SMS recording can be achieved in several ways. Touch provides direct integration with the SMSC of the mobile network provider
Touch ensures that messages are recorded, without user intervention. Delivered seamlessly for peace of mind and compliance
We can get you started with ease. Our team of experts will on-board your users quickly and efficiently – typically in less than 24h
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“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."