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PBX call recording

Managed Call
Recording for
PBX

PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
Call recording for PBX systems

PBX Call
Recording

Recording for a wide range of cloud-based and on-premises PBX solutions. Compatible with all relevant interfaces, covering VoIP, SIP and legacy ISDN and analogue.

A range of PBX integrations

Proven PBX integrations, including Mitel MX-ONE, Cisco Call Manager, Avaya, Alcatel Lucent, Unify and more. Compatibility with any enterprise voice system.

Touch PBX recorder can be adapted to any vendor-specific API, for compatibility with any telephony solution in the enterprise.

Secure and configurable

It captures voice streams and metadata, which are then combined into files for storage. They are securely transferred to the Touch Storage Centre and managed through the Touch Web-Portal.

Depending on the system, on-demand and continuous recording modes can be supported, as well as exclusions based on white-listed numbers.

Proven integration with a
range of popular PBXs

Touch PBX Recorder has proven integrations with a wide range of cloud-based and on-premise PBX solutions

Fully compliant
and assured

Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more

Integrated, deployed by an
expert team

Touch takes care of all integration and deployment requirements to ensure a simple rollout

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication
  • Man holding mobile phone

    Mobile call recording

    A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution

    Explore
  • Data centre

    PBX call recording

    PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces

    Explore
  • Jigsaw men doing high-five

    Microsoft Teams recording

    Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank

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  • Chat recording

    A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services

    Explore
  • SMS recording

    Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently

    Explore
Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels
  • Person holding desk telephone

    GDPR, MiFID II compliant call recording for financial services

    • Optimised for financial services and seamlessly integrated with call and chat channels
    • Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
    • Create a secure audit trail of your voice transactions
  • Man with headset smiling

    Call recording and analytics for contact centres

    • Seamless recording of multiple channels and communication streams
    • Ideal for self-training of front-line agents and employees
    • Integrates with Touch QMS call centre performance management tool
  • Call recording and analytics for training & performance

    • Transform employee training with flexible, intelligent quality management and evaluation
    • Ideal for self-training of front-line agents and employees
    • Touch QMS ensures compliance with all relevant legislation
  • Network cables

    Network-based call recording for telecoms operators

    • Secure, encrypted in-network call recording for telecoms operators
    • Deployed and field-proven with Tier-1 telecoms operators
    • Compliant with GDPR, MiFID II and other local, national and international regulations
  • Trusted call recording for
    any industry

    “Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

    Even Hovde
    CEO, Touch
  • A reliable service with
    proactive support

    “Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

    Lars Svenkerund
    CTO, Touch
  • Recording across fixed, mobile and digital channels

    “Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

    Even Hovde
    CEO, Touch
  • Designed for complex customer needs

    “As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

    Lars Svenkerund
    CTO, Touch
  • Touch evolves with your business

    "Call recording is a fast evolving business so you must be agile to keep pace.  Our fast deployment of new channels and compliance regulations means peace of mind for the future."

    Lars Svenkerund
    CTO, Touch
Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.
ENVIRONMENTAL CERTIFICATION

Touch is
Eco-lighthouse
certified

Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
Eco-lighthouse logo