Confidence across every channel

Multi-channel
Call Recording solutions

Ensure comprehensive coverage across fixed, mobile and digital channels

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One platform. Any channel.

Multi-channel call recording

Multi-channel
Call Recording

All your channels, all your data, all your agent interactions, covered

A clear view across all your channels

Multi-channel recording and omni-channel recording is essential to ensure recording takes place over all the channels your customers use to reach you.

Touch Call Recording Service provides call recording capabilities across a growing range of interfaces. Our solution extends to solutions like Cisco, Avaya, Mitel, MS Teams, in addition to different proprietary chat interfaces and more than 60 digital channels.

We’ve got you covered.

Always integrating new channels

We always strive to stay ahead of the market. In that way, we can quickly and easily add new channels that you need, ensuring continuous coverage.

Our team takes care of critical integrations, so you can add new communications channels and ensure effective interaction and collaboration.

Continuous coverage

All of your customer interactions, together in a single, secure environment

Comprehensive coverage

More than 60 digital channels covered in a single recording solution

A single recording solution

Touch is a complete, integrated solution which brings all recording capabilities into a managed service. It provides the control and coverage you need with a single window into recording activities.

Secure management protects your business while restricting access to the recordings. And, you can easily review dialogues, correlating conversations and chats to provide a complete history of each interaction – as well as a clear audit trail.