Network-based mobile call recording
With Touch Call Recording Service, any mobile device can be covered. Our solution is connected to a range of mobile operators, ensuring coverage.
When calls are made or received by a designated device, recording is automatically triggered. Users don’t need to take action – it just works.
Secure and encrypted
Touch Mobile Call Recording Service is secure with encrypted storage, so all recordings can be saved – for as long as you need. Recordings are encrypted and only accessible to authorised users.
Your organisation has full admin control, allowing you to set policies, control access and review activity information to ensure compliance to legislation such as GDPR, MiFID II and Dodd-Frank.
Secure
Secured, encrypted and stored safely for as long as you need
Compliance assured
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
Direct, in-network mobile
call recording
Our network-based call recording allows operators to offer rich, seamless call recording services to their customers
Fully compliant
and assured
Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more
Trusted, secure and
deployed worldwide
Touch is a certified partner with a growing number of telecoms operators, including Telenor, Telia, Deutsche Telecom & Singtel
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Mobile call recording
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording
Chat recording
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
Explore
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GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Trusted call recording for
any industry
Even Hovde“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
CEO, Touch -
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A reliable service with
proactive support
Lars Svenkerund“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
CTO, Touch -
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Recording across fixed, mobile and digital channels
Even Hovde“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
CEO, Touch -
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Designed for complex customer needs
Lars Svenkerund“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
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Touch evolves with your business
Lars Svenkerund"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."
CTO, Touch
