Mobile call recording

Network-based
Mobile Call
Recording

Compliant and secure
in-network mobile call recording
Mobile call recording for business

Secure, compliant
Mobile Call Recording

A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution

Network-based mobile call recording

With Touch Call Recording Service, any mobile device can be covered. Our solution is connected to a range of mobile operators, ensuring coverage.

When calls are made or received by a designated device, recording is automatically triggered. Users don’t need to take action – it just works.

Secure and encrypted

Touch Mobile Call Recording Service is secure with encrypted storage, so all recordings can be saved – for as long as you need. Recordings are encrypted and only accessible to authorised users.

Your organisation has full admin control, allowing you to set policies, control access and review activity information to ensure compliance to legislation such as GDPR, MiFID II and Dodd-Frank.

Secure

Secured, encrypted and stored safely for as long as you need

Compliance assured

Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR

Direct, in-network mobile
call recording

Our network-based call recording allows operators to offer rich, seamless call recording services to their customers

Fully compliant
and assured

Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more

Trusted, secure and
deployed worldwide

Touch is a certified partner with a growing number of telecoms operators, including Telenor, Telia, Deutsche Telecom & Singtel

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication
  • Man holding mobile phone

    Mobile call recording

    A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution

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  • Data centre

    PBX call recording

    PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces

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  • Jigsaw men doing high-five

    Microsoft Teams recording

    Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank

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  • Chat recording

    Chat recording

    A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services

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  • SMS recording

    Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently

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Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels
  • Person holding desk telephone

    GDPR, MiFID II compliant call recording for financial services

    • Optimised for financial services and seamlessly integrated with call and chat channels
    • Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
    • Create a secure audit trail of your voice transactions
  • Man with headset smiling

    Call recording and analytics for contact centres

    • Seamless recording of multiple channels and communication streams
    • Ideal for self-training of front-line agents and employees
    • Integrates with Touch QMS call centre performance management tool
  • Call recording and analytics for training & performance

    • Transform employee training with flexible, intelligent quality management and evaluation
    • Ideal for self-training of front-line agents and employees
    • Touch QMS ensures compliance with all relevant legislation
  • Network cables

    Network-based call recording for telecoms operators

    • Secure, encrypted in-network call recording for telecoms operators
    • Deployed and field-proven with Tier-1 telecoms operators
    • Compliant with GDPR, MiFID II and other local, national and international regulations
  • Trusted call recording for
    any industry

    “Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

    Even Hovde
    CEO, Touch
  • A reliable service with
    proactive support

    “Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

    Lars Svenkerund
    CTO, Touch
  • Recording across fixed, mobile and digital channels

    “Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

    Even Hovde
    CEO, Touch
  • Designed for complex customer needs

    “As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

    Lars Svenkerund
    CTO, Touch
  • Touch evolves with your business

    "Call recording is a fast evolving business so you must be agile to keep pace.  Our fast deployment of new channels and compliance regulations means peace of mind for the future."

    Lars Svenkerund
    CTO, Touch
Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.