Chat recording

Chat Recording for
Refinitiv Messenger
& Bloomberg Chat

Recording for Bloomberg Chat, Refinitiv Messenger and other chat services

Chat recording for Bloomberg Chat and Refinitiv Messenger

Recording for Bloomberg Chat,
Refinitiv Messenger

Bring chat platforms into your
compliance programmes

Capture and store chat conversations

Touch is a complete solution for capture and storage of chat for Bloomberg Chat, Refinitiv Messenger and other chat services.

Touch connects directly to Bloomberg and Refinitiv Messenger to retrieve chats. These are stored in Touch Storage Centre and made available via the same easy-to-use Touch Web-Portal as our other services.

All your interactions, covered

With Touch, the complete customer dialogue - including recorded mobile calls, fixed line calls, and chats - is available in a single Web-Portal.

Touch also supports other chat services – please get in touch to learn how we can include your valuable chat applications in a complete framework for compliance recording.

Secure

Secured, encrypted and stored safely for as long as you need

Compliance assured

Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR

Direct integration with your
chat platforms

A complete solution for the capture and storage of messages for Bloomberg Chat and Refinitiv Messenger. So you can communicate with confidence

Brings Chat into your
compliance framework

Touch ensures that messages are recorded, without user intervention. Delivered seamlessly for peace of mind and compliance

Simple to deploy, easy to
onboard users

We can get you started with ease. Our team of experts will on-board your users quickly and efficiently – typically in less than 24h

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication

Mobile call recording

A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording

PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording

Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording

Chat recording

A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording

Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
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Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels

GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Trusted call recording for
any industry

“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

Even Hovde
CEO, Touch
A reliable service with
proactive support

“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

Lars Svenkerund
CTO, Touch
Recording across fixed, mobile and digital channels

“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

Even Hovde
CEO, Touch
Designed for complex customer needs

“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

Lars Svenkerund
CTO, Touch
Touch evolves with your business

"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."

Lars Svenkerund
CTO, Touch