Markets in Financial Instruments Directive (MiFID II)

MiFID II compliant
Call Recording

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MiFiD call recording explained

The upcoming Markets in Financial Instruments Directive 2014/65/EU (known as ‘MiFID II’) is a new pan-European regulation that aims to provide stronger investor protection and transparency for clients. MiFID II builds on the existing MiFID regulation and will have an even more pronounced impact on the financial landscape. MiFID II rules will come into effect from 3 January 2017.

In addition to building on existing rules, it introduces new requirements, including the recording and storage of all calls that are intended to result in a financial transaction. Thus anyone making a call in which they recommend products or aim to make a ‘transaction’, will have to record that call and store the recording for five years [ref. Article 16(7)].

The need for multi-channel recording

This pan-European requirement to retain recorded calls, both mobile and fixed, represents a significant expansion of current European policies. As a result, financial organisations will need to implement solutions that can record and store fixed and mobile calls, regardless of who own the device.

MiFID II also contains a clear requirement for management to have effective control over policies relating to call recording. In addition, firms must monitor the recorded calls in order to ensure compliance with the regulatory requirements. This monitoring is specified as riskbased and proportional, so firms need to implement monitoring programs to listen to recorded calls.

End-to-end consistency

Organisations are also required to put systems in place that alert them when calls are not recorded or retained, and investigate why it happened. The results of such investigations must also be kept for five years.

If an organisation makes 10 mobile calls, then it is their responsibility to record and retain all 10 calls. If they do not, it is also their responsibility to understand why not. This end-to-end consistency will become the new standard in compliance recording.

Leverage our experience to comply

Touch has been helping companies to meet existing MiFID call recording requirements since 2010. For example, in Norway, current legislation already requires the recording of mobile and fixed calls that could lead to a transaction. It means that Touch already has years of experience of working with the region’s leading organisations to meet MiFID and ‘MiFID II-like’ requirements.

Similarly, in the UK, the Conduct of Business Sourcebook requires the recording of all calls regarding client orders and transactions. Again, Touch has the experience and heritage of working with customers to meet such obligations and to ensure compliance with MiFIF call recording requirements, simply and easily.

How does Touch call recording help you comply with MiFID II?

It’s a complete solution that ensure you meet all relevant regulations and MiFID call recording obligations.

Touch Call Recording supports the recording of all mobile and fixed calls.
Touch Call Recording supports call monitoring and the logging of call monitoring.
Touch Call Recording supports end-to-end consistency checks and lists all calls that are not recorded or retained.
Touch Call Recording provides a clear audit trail with records of all calls.

Get in touch

“Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

Geir Øien, Business Management IT

Secure, protected and powerful

Touch Call Recording Service is comprehensive, powerful and capable, helping you to meet business challenges and to unlock the hidden value in your communications data, safely and securely.