Call recording solutions for telemarketing and sales
Call recording solutions for telemarketing
and sales teams
touch recording for…
Call Recording for Telemarketing and Sales
Touch Call Recording Service enables telemarketing, sales teams and
out-bound call centres to improve agent training, streamline performance
management, and ensure adherence to best practices, scripts and KPIs.
Unlike many integrated call recording services for contact centres, Touch
Call Recording Service complies with all existing legal, statutory and
industry compliance requirements.
Touch Call Recording Service enables separation
between individual agents, teams and
departments, with each user able to access their
own information. Likewise, team leaders gain
access to data from their own teams, while
departments can oversee multiple teams.
Boost agent performance
Our solution creates documentation and audit
trails for individual calls, which can be
accessed via advanced search and retrieval
capabilities. Touch also enables the logging
and secure storage of all calls, which would
normally require integration with an enterprise
solution to achieve the same levels of control.
Touch boosts agent and business performance,
while ensuring legal, industry and statutory
Compliant and secure
In addition, compliance to legal requirements
for end-customer access to recordings of
conversations in which they have participated
is facilitated through an easy-to-use service.
The Touch Approach
Recording as a Service
Delivered from the cloud, a
simple path to meet compliance
and regulatory goals
Encrypted, secure data storage.
Helping you to meet you
Comprehensive, powerful and
capable, helping you to meet