Call recording solutions
integrated with your network
Touch Call Recording Service is a complete network call recording solution that allows telecoms operators to deliver hosted call recording services.
Touch Call Recording Service records calls directly within mobile and fixed networks, and transfers them to our storage facility via secure connections. Data is encrypted, replicated and mirrored to our redundant facilities.
All call recordings are easily accessible from our easy-to-use web interface, which offers advanced search capabilities. Touch is a certified partner with a growing number of telecoms operators, including:
Record directly from your service provider’s network to our secure storage facility
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
Touch Call Recording Service is compliant with all existing legal, statutory and industry requirements, such as:
Touch is a complete, network-based solution providing secure, encrypted and mirrored call recording
Touch is compliant with MiFID II, GDPR and Dodd-Frank to ensure security and peace of mind for your compliance team
Performance management tools for structured staff training programmes with team leader evaluation and self-training
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solutionExplore
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfacesExplore
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-FrankExplore
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat servicesExplore
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficientlyExplore
“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."