Touch ensures compliance with local, national and international legal and statutory requirements.
Touch complies with industry standards and regulations, particularly those covered by regulatory bodies, such as the Financial Conduct Authority (FCA), Finanstilsynet, the Danish FSA, and many others.
Touch Call Recording Service for finance is optimised for the requirements of banks, financial advisors, stockbrokers, traders, hedge funds, and insurance companies, offering MiFID II compliant call recording services. Our solution supports current and future regulation such as:
Compliant with national and local regulatory requirements
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
Access historic data for a range of requirements, including dispute resolution, audit trails, inspections, documentation, monitoring and notifications.
Touch Call Recording Service provides security, protection and reassurance for your operations.
A complete solution for the capture and storage of chat conversation for Bloomberg Chat, Refinitiv Messenger and more
Touch is compliant with MiFID II, GDPR and Dodd-Frank to ensure security and peace of mind for your compliance team
Performance management tools for structured staff training programmes with team leader evaluation and self-training
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solutionExplore
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfacesExplore
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-FrankExplore
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat servicesExplore
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficientlyExplore
“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."