Call Recording for Emergency Services

Mission-critical Call Recording for Public and
Private Sector Emergency Services

touch recording
  • 3CX
  • Avaya
  • Cisco
  • Microsoft Teams
  • telenor
  • Alcatel Lucent
  • Mitel
  • Unify
  • Telavox
  • Puzzel
  • Microsoft Active Directory
  • Okta
  • Amazon Connect
  • ServiceNow
  • Uni-Tel
  • Phonero
  • Zisson
  • Telekom
  • Genesys
  • Refinitiv
  • Trusted Singtel
  • Unifon
  • Telia
  • Vergic
  • Genesys Cloud

Call Recording for Emergency Services

Touch provides mission-critical, multi-channel call recording solutions for public and private sector emergency services. Our single solution overcomes complex infrastructure issues, bringing together multiple channels, such as radio and telecoms, in a seamless and effortless manner.

  • Call recording for emergency services overview

    Call Recording for emergency services

    Touch Call Recording is a service that emergency services can rely on for a robust, secure solution for logging and recording of all calls. Our solution meets TETRA and other upcoming European standards for private and secure communications.

  • call recording for emergency service audit

    Historical data and audit trails for emergency calls

    Touch Call Recording provides long-term historical data and audit trails. Recorded calls and digital communications are easily accessible via a simple-to-use web interface with advanced search and retrieval capabilities

  • Secure call recording for emergency services

    Securely encrypted call recording for emergency services

    All stored data is encrypted via a two-stage model that complies with ETSI TR 102 661 – AES256 encryption applies unique keys for each file, which is then further encrypted with RSA2048 – and then replicated to a second site for disaster recovery purposes, offering peace of mind for public and private emergency services.

The Touch Approach

cloud based

Recording as a Service

Delivered from the cloud, a simple path to meet compliance and regulatory goals



Encrypted, secure data storage. Helping you to meet you compliance requirements



Comprehensive, powerful and capable, helping you to meet business challenges

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