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Contact centre call recording

Call Recording
for Contact Centres

Call Recording for Contact Centres
and Customer Care
Call recording for contact centres

Contact Centre
Call Recording

A complete network-based solution for agent monitoring
and training, compliance and regulation

Omni-channel recording

Touch Call Recording Service provide complete, omni-channel recording for contact centres, ensuring efficient capture of all customer interactions.

This includes voice calls, contact centre chat, and social channels, providing a complete record of all touch points, and the history of customer dialogues.

More effective training

Touch Call Recording Service is ideal for self-training of front-line agents and employees and for the induction and training of new starters.

Our user friendly and intuitive interface allows employees to replay their own customer calls and evaluate their performance against team evaluation templates and scripts for self-training.

More efficient supervision

Meanwhile, team leaders can supervise their agents more effectively and provide more advice on how to improve customer experience.

They can retrieve recorded calls at their leisure, allowing leaders to focus on active supervision and quality assurance, which reduces the need to monitor live customer calls, and increases efficiency.

Automated performance management

Touch also offers an additional service called Touch QMS.

QMS is a call centre performance management tool that provides an automatic, structured way to train personnel to improve their customer interaction skills over the phone. The service includes traditional as well as modern self-training features.

Speech-to-text
conversion

Speech to text can convert calls into text. This can be used for speech analytics and big data applications

Compliance with GDPR
and other regulations

Touch is compliant with personal data acts, such as the GDPR and a range of legal, industry and statutory requirements

QMS for Training & performance management

Performance management tools for structured staff training programmes with team leader evaluation and self-training

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication
  • Man holding mobile phone

    Mobile call recording

    A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution

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  • Data centre

    PBX call recording

    PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces

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  • Jigsaw men doing high-five

    Microsoft Teams recording

    Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank

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  • Chat recording

    A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services

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  • SMS recording

    Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently

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Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels
  • Person holding desk telephone

    GDPR, MiFID II compliant call recording for financial services

    • Optimised for financial services and seamlessly integrated with call and chat channels
    • Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
    • Create a secure audit trail of your voice transactions
  • Man with headset smiling

    Call recording and analytics for contact centres

    • Seamless recording of multiple channels and communication streams
    • Ideal for self-training of front-line agents and employees
    • Integrates with Touch QMS call centre performance management tool
  • Call recording and analytics for training & performance

    • Transform employee training with flexible, intelligent quality management and evaluation
    • Ideal for self-training of front-line agents and employees
    • Touch QMS ensures compliance with all relevant legislation
  • Network cables

    Network-based call recording for telecoms operators

    • Secure, encrypted in-network call recording for telecoms operators
    • Deployed and field-proven with Tier-1 telecoms operators
    • Compliant with GDPR, MiFID II and other local, national and international regulations
  • Trusted call recording for
    any industry

    “Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

    Even Hovde
    CEO, Touch
  • A reliable service with
    proactive support

    “Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

    Lars Svenkerund
    CTO, Touch
  • Recording across fixed, mobile and digital channels

    “Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

    Even Hovde
    CEO, Touch
  • Designed for complex customer needs

    “As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

    Lars Svenkerund
    CTO, Touch
  • Touch evolves with your business

    "Call recording is a fast evolving business so you must be agile to keep pace.  Our fast deployment of new channels and compliance regulations means peace of mind for the future."

    Lars Svenkerund
    CTO, Touch
Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.
ENVIRONMENTAL CERTIFICATION

Touch is
Eco-lighthouse
certified

Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
Eco-lighthouse logo