Omni-channel recording
Touch Call Recording Service provide complete, omni-channel recording for contact centres, ensuring efficient capture of all customer interactions.
This includes voice calls, contact centre chat, and social channels, providing a complete record of all touch points, and the history of customer dialogues.
More effective training
Touch Call Recording Service is ideal for self-training of front-line agents and employees and for the induction and training of new starters.
Our user friendly and intuitive interface allows employees to replay their own customer calls and evaluate their performance against team evaluation templates and scripts for self-training.
More efficient supervision
Meanwhile, team leaders can supervise their agents more effectively and provide more advice on how to improve customer experience.
They can retrieve recorded calls at their leisure, allowing leaders to focus on active supervision and quality assurance, which reduces the need to monitor live customer calls, and increases efficiency.
Automated performance management
Touch also offers an additional service called Touch QMS.
QMS is a call centre performance management tool that provides an automatic, structured way to train personnel to improve their customer interaction skills over the phone. The service includes traditional as well as modern self-training features.
Speech-to-text
conversion
Speech to text can convert calls into text. This can be used for speech analytics and big data applications
Compliance with GDPR
and other regulations
Touch is compliant with personal data acts, such as the GDPR and a range of legal, industry and statutory requirements
QMS for Training & performance management
Performance management tools for structured staff training programmes with team leader evaluation and self-training
-
Mobile call recording
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
Explore -
PBX call recording
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
Explore -
Microsoft Teams recording
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
Explore -
Chat recording
Chat recording
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
Explore -
SMS recording
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
Explore
-
![Person holding desk telephone]()
GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
-
![Man with headset smiling]()
Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
-
![]()
Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
-
![Network cables]()
Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
-
![]()
Trusted call recording for
any industry
Even Hovde“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
CEO, Touch -
![]()
A reliable service with
proactive support
Lars Svenkerund“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
CTO, Touch -
![]()
Recording across fixed, mobile and digital channels
Even Hovde“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
CEO, Touch -
![]()
Designed for complex customer needs
Lars Svenkerund“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
CTO, Touch -
![]()
Touch evolves with your business
Lars Svenkerund"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."
CTO, Touch
