A unified, multichannel call recording solution for call and contact centres

Touch Call Recording Service provides a complete, unified call recording fabric across all your channels, through a resilient managed service.

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Eliminate recording silos to get the complete picture

Support compliance and audit programmes with a comprehensive solution for your business

Multi-channel compliance

Covering more than 60 digital communications channels — from mobile to fixed, from Microsoft Teams to Bloomberg and Refinitiv Messenger.

Secure storage

Secure storage solutions aligned with GDPR and data governance requirements, we ensure you meet your obligations.

Simple to deploy

Getting started is easy – typically in less than a day, while users can be onboarded quickly and efficiently, ensuring coverage for your team.

Scale as you need

Because Touch Call Recording is a managed service, with a simple licensing model, you can easily add or change users, as your business evolves.

Legacy data management

Consolidate records and archives into a single unified compliance history, with our managed data migration service.

Unlimited, resilient storage

No limits on recordings for your chosen retention period, with geo-redundant infrastructure, built-in disaster recovery and SLAs to protect your data.

Features

Everything you need to ensure consistent compliance

Touch Call Recording Service is optimised for the needs of the financial services industry, providing the audit-ready, robust solution you need.

Comprehensive compliance portal

Complete oversight and policy-controlled access for more than 60 recording channels – a single-pane of glass with audit-ready search and review options.

Recording and retention compliance

Infrastructure for regulated firms – capture, retain and retrieve for conversations and messaging, to demonstrate compliance with MiFID II, Dodd-Frank, MAS – and more.

Audit trails and
historical data

Securely access historic data for dispute resolution, audit trails, inspections, monitoring and more – agile compliance to support your business.

Built for call and contact centres

Trusted by leading organisations – from Tier 1 banks to specialist investment firms

Whether you are running a cross-border compliance programme or equipping a lean team that needs oversight across multiple recording channels, Touch provides the reliability, scalability, and assurance you need.

For global enterprises with thousands of users

A fully managed service for a leading bank supporting thousands of users across multiple countries – recording Teams, mobile, PBX, Bloomberg chat and more – all under intense regulatory scrutiny.

For growing and specialist firms with hundreds of users

A boutique investment firm with hundreds of recorded users trusts Touch to ensure MiFID II, GDPR, and DORA compliance on Teams and mobile, with SIM-based integration and 5-year retention policies.

For specialist financial advisory firms with smaller teams

Touch records all client interactions via Teams and company-issued mobile devices for hundreds of users, delivering a fully managed EU-hosted service with complete compliance assurance and operational efficiency.