Touch blog

An introduction to call recording

Recent years have seen significant growth in the adoption of call recording solutions. As organisations seek to comply with regulatory mandates, enhance staff training and to create a richer set of call records, the requirement for matching business goals with technology has become even more important. In this white paper we explore the key factors to consider when planning your call recording strategy.

Recent years have seen significant growth in the adoption of call recording solutions. As organisations seek to comply with regulatory mandates, enhance staff training and to create a richer set of call records, the requirement for matching business goals with technology has become even more important. In this white paper we explore the key factors to consider when planning your call recording strategy.

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