The recording of fixed and mobile voice calls, as well as conversations on enterprise apps such as MS Teams, is becoming imperative for most organisations. Faced with growing compliance obligations, and the need to unlock hidden value in data and to improve customer experience, how can you adopt a unified, multi-channel approach to call recording?
Organisations today are faced with a growing number of local, international and industry compliance obligations, as well as personal data management stipulations. The majority of these require the recording of fixed and mobile voice calls, as well as digital communications across multiple channels, including SMS, chat, and increasingly popular applications such as MS Teams.
