Touch Quality Management Service
Boost customer excellence with Touch Quality Management Service (QMS).
Quality Assurance for contact centres demands continuous monitoring of service delivery to ensure consistent performance. Key to this is the analysis of calls handled by agents, to obtain an understanding of call quality, with respect to customer requirements and expectations. Quality monitoring in a contact centre is the most effective approach to improve the customer service delivered.
Read our guide to learn how to improve service performance and customer satisfaction with Touch Quality Management Service.