Efficient service migration in Financial Services
One leading Nordic bank discovered its legacy call recording platform was no longer fit for purpose and could not adapt to new requirements – the company chose Touch.
As a result, it selected a new, more flexible, managed call recording service that could evolve to support its business for many years to come. However, finding a new call recording solution is just part of the challenge. The bank had a significant repository of historic call recordings, which it had to maintain to ensure compliance with storage obligations included in legislation, such as MiFID II.
As well as securing a new, state-of-the-art call recording solution, the bank also had to ensure that these existing recordings could be migrated to the new platform, so that they could be accessed through a single interface.
Find out how this was achieved in this case study.