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Case studies

Efficient service migration in Financial Services

One leading Nordic bank discovered its legacy call recording platform was no longer fit for purpose and could not adapt to new requirements – the company chose Touch.

As a result, it selected a new, more flexible, managed call recording service that could evolve to support its business for many years to come. However, finding a new call recording solution is just part of the challenge. The bank had a significant repository of historic call recordings, which it had to maintain to ensure compliance with storage obligations included in legislation, such as MiFID II.

As well as securing a new, state-of-the-art call recording solution, the bank also had to ensure that these existing recordings could be migrated to the new platform, so that they could be accessed through a single interface.

Find out how this was achieved in this case study.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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