Self-training with Touch QMS
Exceptional, multichannel customer service is now a prerequisite for business success. There are many examples of large organisations getting it wrong, with a resultant dip in reputation and, ultimately, the bottom line.
How to record chat from Thomson Reuters Eikon Messenger to meet your compliance obligations
Thomson Reuters Eikon Messenger is a popular collaboration and chat tool, widely used in the financial services sector. Trusted by over 30,000 companies, it’s used by more than 300,000 users worldwide. It allows financial professionals to securely share information with customers, colleagues and other businesses in real-time.
How to record Bloomberg chat for MiFID II Compliance
Bloomberg is a trusted name worldwide. In addition to providing banks and financial institutions with up-to-the-second market data, business news and other information, the Bloomberg application suite used by multinational banks and organisations around the world includes a chat interface.
Do your call recording capabilities cover chat?
Today, organisations across many sectors face strict requirements governing the recording, storage, retrieval and deletion of both voice and data communications, regardless of channel. New regulations, such as the General Data Protection Regulation (GDPR) and MiFID II, require organisations to be able to record, store, retrieve and delete employee information and personal data across all channels.
The majority of European business leaders are unprepared for GDPR. Are you?
According to a recent study, 60% of European business leaders say that their company is not ready for compliance with the forthcoming General Data Protection Regulation (GDPR). In fact, 24% of them deemed that they were “at risk’ when it comes to GDPR compliance.
What does the EU General Data Protection Regulation mean for contact centres?
The new EU General Data Protection Regulation (GDPR) came into force on 25th May 2018 and has had a profound effect on how contact centres record, process and store personal information from callers.
