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Are your Contact Centres ready for the crazy Festive season with gift advisory before Christmas and return in the New Year?

Christmas is traditionally the most significant selling season of the year for many retailers. In fact, many organisations – and some entire industries – rely on the Festive boom to boost their success over the full year.

With the Nordic FinTech market booming, how can you be sure to meet your MiFID II compliance obligations?

The Nordic Financial Technology (FinTech) sector is growing rapidly. In 2017 alone, more than €450 million was invested in Nordic fintech, according to the Nordic Tech List. The region is becoming known as one of the world’s leading cashless societies.

Touch QMS provides rich insight into the performance of individual customer representatives and teams, measuring and optimising performance and training

Quality management is one of the biggest challenges facing call and contact centres, as well as outbound sales centres. Ensuring that individuals and teams have a structured training schedule and, importantly, are performing to the required level and meeting strategic targets and goals is time-consuming - and challenging to evaluate.

How does Touch ensure service uptime and quality levels for you?

For any organisation providing a service – whether for internal strategic reasons or for customers – it’s essential that they monitor and optimise the uptime and quality of that service, in real-time and on a 24x7 basis. While they may have full visibility into their IT network, it’s often very difficult for an organisation to monitor and measure the levels of service being received by a customer or end user.

Touch QMS provides structured Quality Management for evaluating and improving the performance of customer and sales teams

According to a recent survey of 8,000 adults from Ipsos, more than three-quarters (77 per cent) of consumers have chosen a product or service from a company because of a good experience they had with it. Conversely, 64 per cent have avoided a brand because of a bad experience.

Don’t panic if you’re still struggling with your GDPR obligations! Touch can help.

If you are a small or medium businesses still struggling to get on top of your obligations to comply with the far-reaching EU General Data Protection Regulation (GDPR), don’t panic, you’re not alone… and help is at hand!

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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