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Fixed line call recording

Fixed line call recording remains an important topic for a range of regulatory and quality assurance purposes. That’s because, although many business users have adopted mobiles as their primary device, most businesses of any size still maintain a fixed line infrastructure. They may use on-premises solutions, such as legacy PBXs, or they may have adopted a hosted IP solution in the cloud. They may also be using call centre or call distribution functionality, which can also be deployed locally or in the cloud.

What you need to know about call recording for Android

Many people are interested in call recording for their Android devices. A quick check on a suitable search engine will reveal a plethora of choices from a wide range of sources to meet this need. You can even find all sorts of demonstration videos on YouTube, illustrating such solutions and how to use them.

What you need to know about call recording for iPhone

It can be hard to keep up with the ever-evolving world of regulatory compliance, particularly in the financial services industry. The recently introduced MiFID II which built on existing rules and added new requirements, including the recording and storage of all calls that are intended to result in a financial transaction. 

Call Centre as a Service is growing - why not start using Call Recording as a Service too?

Gartner reports that Contact Center as a Service is maturing fast, which means more companies will move their customer interaction to the cloud. When reviewing options, why not also consider Call Recording as a Service?

When do I need to meet my GDPR ‘Right to Erasure’ obligation?

Individuals now have the ‘Right to Erasure’ – also known as the ‘Right to be Forgotten’ – which means they can ask data controllers to delete the information they hold on them. This is regulated under Article 17 of the GDPR.

Key factors to consider when planning your call recording strategy

The obligation for organisations to record fixed and mobile calls, as well as digital communications, has grown dramatically in recent years in order to comply with regulatory mandates, enhance staff training and development, and create a richer set of auditable records, across all communication sources.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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