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Seamless Genesys integration with Touch Call Recording Service

Seamless Genesys integration with Touch Call Recording Service

Contact centres are evolving to become a centralised engagement hub that spans the entire omnichannel customer journey, and organisations need to keep pace with these demands. Genesys offers a market-leading customer integration platform, with both on-premise and fast-growing cloud solutions – which is already integrated with Touch Call Recording Service, along with over 50 other channels, to meet your needs for quality monitoring and customer advisor training.

Third-party penetration testing: Ensuring the security of your data

Third-party penetration testing: Ensuring the security of your data

Third-party OWASP penetration testing is used to assess an organisation’s security systems and reveal security vulnerabilities so that they can be fixed before any damage occurs. Touch regularly conducts pen testing using a certified third-party specialist to assure the security of our customers’ data, and their compliance obligations. It means you can trust us to protect your valuable data. The most recent pen test identified ZERO threats to be corrected. 

Touch embraces sustainability with hydro-powered data centres

Touch embraces sustainability with hydro-powered data centres

The environmental impact of energy-intensive data centres is well documented. That’s why Touch is embracing its corporate social responsibilities with data centres fully powered by clean energy.

Touch Call Recording Service is ISO 27001 certified to ensure the best possible security for your call recordings

ISO 27001 is the accepted global benchmark for the secure storage of information assets, and not only helps to protect our customers against data breaches and loss but also provides a way to meet compliance and enhance the reputation of your organisation.

Ensure comprehensive call recording across more than 50 fixed, mobile and digital channels

Ensure comprehensive call recording across more than 50 fixed, mobile and digital channels

The sheer diversity of channels on which organisations need to record calls and digital communications is constantly expanding. All these channels need to be recorded for a growing number of reasons, including compliance, personal data processing, audit trails, dispute resolution, employee/customer adviser training, and so on.

A holistic approach to multi-channel call recording with Refinitiv Messenger

A holistic approach to multi-channel call recording with Refinitiv Messenger

Refinitiv Messenger is a multi-channel collaborative tool for the financial industry, which means that meeting compliance obligations requires a comprehensive call recording strategy.

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Start recording in minutes, not months. Need something specific? Get in touch.