Touch call recording Blog

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Another leading enterprise in the financial sector chooses Touch for compliance recording

Another leading enterprise in the financial sector chooses Touch for compliance recording

A Tier 1 bank in the Nordic region, with a heritage of several hundred years and a focus on “best-in-class omnichannel customer experience” and sustainability, turned to Touch Call Recording Service to meet its compliance recording requirements.

Protecting your call recording data with Touch’s managed migration process

Protecting your historical recordings with Touch’s managed migration process

Many organisations have large amounts of historical call recordings and metadata they retain for ongoing quality assurance programmes and compliance purposes. Typically, many have unwittingly built up siloes of call data over many years, which is likely to be in a proprietary format. If it’s time to upgrade your call recording service, Touch can help to translate and migrate your legacy data into an open and unified format.

New functions for Touch Call Recording Service – enhancing user experience

New functions for Touch Call Recording Service – enhancing user experience

A collaborative relationship with our customers is key to identifying service development requirements to meet market demands and specific challenges. Learn about some recent innovations, implemented in close collaboration with our customers – and available for all.

Touch Call Recording Service is tailored to meet your innovation requirements and fine-tuned to evolve with your business needs

Touch Call Recording Service is tailored to meet your innovation requirements and fine-tuned to evolve with your business needs

Different types of businesses use call recording for a variety of reasons. At Touch, we work with a wide range of organisations, many of which have different business requirements for their call recording solution.

Seamless, integrated mobile call recording with Touch

Seamless, integrated mobile call recording with Touch

Mobile connectivity is an essential requirement for businesses today. But, to reliably ensure that all mobile calls are captured and securely stored the call recording function, like Touch’s, must be integrated with the mobile network. Does your call recording provider match up?

How do you handle right to access /right to be forgotten requests under GDPR?

Compliance officers face the challenge of meeting data regulations and legislation across multiple business processes and siloes of data. That’s why a compliance solution must be easy-to-use, flexible, and fully aligned with business processes and objectives without any impact on performance.

Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.