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Touch call recording Blog

Touch Call Recording

From a legacy call recording solution to a modern, fully managed multi-channel recording service

More stringent compliance obligations, the need to meet strict SLA requirements, and rapidly evolving trends in work patterns and digital media platforms mean that organisations need a multi-channel, single platform approach to voice and data recording services. Fortunately, Touch has the answer.

The Danish Data Protection Agency - leading the way in compliance education

Datatilsynet in Denmark (The Danish Data Protection Agency) has an inspirational focus on educating stakeholders with guidance and advice, as well as supervising compliance with rules on protection of personal data. The Danish Data Protection Agency is going much further than just acting as an enforcement body. Instead, it is helping organisations to meet GDPR and other complex obligations.

Call Recording solutions for Mitel MX-One – and more

Call Recording needs to cover a broad range of on-premise, cloud and hybrid deployment options. Touch Call Recording Service includes a range of proven PBX integrations and PBX recorders, including Mitel MX-ONE, and Cisco Call Manager, as well as others from Avaya, Alcatel Lucent, Unify and more, ensuring compatibility with any enterprise voice system.

Touch and Recordit merge and secure market-leading position for call recording services in the Nordics

Norwegian-based Touch has acquired 100 % of the Danish company Aps. The companies will immediately merge, a move that strengthens Touch’s position as the market leader for call recording services in the Nordic region.

Have you ensured compliance with the Dodd-Frank Act?

The Dodd-Frank Wall Street Reform and Consumer Protection Act 2010 was one of the widest-reaching overhauls of the US financial industry, requiring the recording and storage of a wide-range of financial communications.

Touch Call Recording Service - Built with the Nordic digital advantage

The Nordic region has led the way in digital transformation, resulting in the mass adoption of digital technologies by commercial and public sector organisations, as well as the civil population. This digital approach is central to development in the region – backed by the goal to deliver services and operations, efficiently.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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