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Touch Call Recording

Ensuring effective compliance recording with Microsoft Teams

Compliance call recording for Microsoft Teams, in a managed service solution to protect your business!

Touch Quality Management Service (QMS) for continuous training and development of contact centre advisors

Contact and customer centre operatives are increasingly termed ‘advisors’, rather than ‘agents’, to reflect the growing recognition of their competence and that they are the on the frontline of customer interactions, providing expert knowledge and an important ‘human touch’ to complement an increasingly digital journey. Touch QMS offers structured staff training and evaluation to improve the training and development of customer advisors.

Are you locked into proprietary call recording formats? Touch can convert legacy recordings into open standards and hand control back to you

Locked into a proprietary call recording format or technology? Touch has an automated process for converting and migrating legacy files into open standards, while removing data siloes and handing control of your data back to you… unlike some of our competitors.

Bloomberg made changes to its data retention policy. Are your compliance obligations still covered?

As the leading choice for financial analysts, investors and portfolio managers around the world, Bloomberg Terminal services are relied upon by those working in the financial services industry. But changes to its data retention policy mean that mean that organisations need to ensure that they can still meet their Bloomberg compliance obligations.

Your call recordings can be a powerful business tool. Touch can help you to unlock their value with comprehensive, SLA-backed services

Call recording provides not just a means to meet legal and compliance obligations, when used to its full potential it can help organisations to meet their own SLAs and service performance requirements and, ultimately, help to optimise daily operations.

Touch Call Recording Service for the entire lifecycle of multi-channel communications

Touch Call Recording not only ensures local, national and industry compliance, it’s an end-to-end managed call recording service that covers the entire lifecycle of multi-channel voice and digital communications.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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