Enterprise use of mobile phones and apps has increased over the last decade. Sometimes businesses equip their teams with mobiles, while often individual users’ provider their own device and simply install a mobile SIM provided by their employer.
What does the call recording landscape look like from the perspective of Sweden? Well, local regulator the Finansinspektionen has oversight – which means you must follow their regulations while complying with MiFID and other relevant legislation.
How does the Norwegian regulator implement regulation to govern call recording? Find out how to meet your Finanstilsynet call recording obligations with help from Touch.
Microsoft Teams has been eagerly embraced by organisations for internal and external communications. Reports from Microsoft indicate there are now 75 million active users daily. With Touch, you can easily bring Teams channels into recording and compliance programmes.
Call recording for iOS/ iPhone is causing problems for businesses. Enterprises want to record calls for many reasons. Often it is a requirement under the law, as there are a number of regulations that may apply, or it may be due to company policies. Whatever the reason, businesses must consider the need to record calls against the diversity of devices and communications channels they use – if recording is required, all must be covered.
Providing the best quality customer service seems to be becoming more complex and challenging for organisations each day. Customers demand omni-channel communication options yet expect a seamless and unified experience regardless of the channel they use. At the same time, it is essential to monitor and test the performance of customer service operatives in order to provide the optimum customer experience and operational efficiency.