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Touch call recording Blog

Touch Call Recording

Call Recording as a Service with proven on-premise and hosted PBX integration

The need for multichannel call recording as a service, with integration to on-premise and hosted PBX systems, has never been greater. Touch can help you to meet all your compliance and operational requirements and discover hidden value from your recorded files.

The call recording obligations enforced by the Dodd-Frank Act extend well beyond the US. Are you compliant?

The Dodd-Frank Act was enacted in the US in 2010 following the financial crash and government bailouts of a few years earlier. It was introduced to increase transparency and accountability in the financial industry - and to limit the risk of it ever happening again. But its influence is by no means restricted to US firms, and compliance requires significant resources. Touch Call Recording Service offers a solution.

Another leading enterprise in the financial sector chooses Touch for compliance recording

A Tier 1 bank in the Nordic region, with a heritage of several hundred years and a focus on “best-in-class omnichannel customer experience” and sustainability, turned to Touch Call Recording Service to meet its compliance recording requirements.

Protecting your historical recordings with Touch’s managed migration process

Many organisations have large amounts of historical call recordings and metadata they retain for ongoing quality assurance programmes and compliance purposes. Typically, many have unwittingly built up siloes of call data over many years, which is likely to be in a proprietary format. If it’s time to upgrade your call recording service, Touch can help to translate and migrate your legacy data into an open and unified format.

New functions for Touch Call Recording Service – enhancing user experience

A collaborative relationship with our customers is key to identifying service development requirements to meet market demands and specific challenges. Learn about some recent innovations, implemented in close collaboration with our customers – and available for all.

Touch Call Recording Service is tailored to meet your innovation requirements and fine-tuned to evolve with your business needs

Different types of businesses use call recording for a variety of reasons. At Touch, we work with a wide range of organisations, many of which have different business requirements for their call recording solution.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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