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Touch call recording Blog

Touch Call Recording

Nice Mirra customer turns to Touch to help regain control over its legacy call recordings – during the obligatory retention period to ensure ongoing compliance

Find out how Touch is helping customers to recover and convert call recordings from an outdated Nice Mirra system and migrate them to our open and user-friendly call recording as a service platform.

Touch QMS meets Gartner’s “Voice of the Customer” recommendations

Call recordings are a treasure trove of customer information and strategic insight. Touch Quality Management Service (QMS) can help your organisation unlock the hidden value in your call recordings and provide a holistic view of customer behaviour.

Call recording for telecoms operators – a secure, managed service

Call recording is valuable service that is required in many industries. With business users increasingly using mobile, why not add a market-leading managed call recording service to your B2B portfolio? Touch Call Recording Service is a network-based solution that allows operators to offer advanced managed call recording services to their business customers, easily and flexibly.

Are call recording data silos holding your business back?

Many organisations struggle with silos of call recording data built over years, and often stored in proprietary formats. Touch offers an automated data migration service that can transport your data silos onto our modern, unified, comprehensive call recording platform as a service, and provide operational and strategic excellence to your business.

Are you still struggling to meet your GDPR obligations? Touch can help.

The General Data Protection Regulation (GDPR) was introduced in Europe over four years ago. But many organisations are still struggling to not only understand their obligations, but also to store, organise, and retrieve customer conversations across multiple communications channels. Find out how Touch Call Recording Service can take the headache away.

Call Recording as a Service with proven on-premise and hosted PBX integration

The need for multichannel call recording as a service, with integration to on-premise and hosted PBX systems, has never been greater. Touch can help you to meet all your compliance and operational requirements and discover hidden value from your recorded files.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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