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Touch achieves important environmental management certification status with Eco-Lighthouse

Widely recognised as a reputable and credible environmental certification, the Eco-Lighthouse scheme is one of the most widely used environmental certification schemes in the country—and is seen by Brussels as equivalent to international schemes, too.

Hold Your Own Key and alternative encryption methods for customers holding sensitive data

Some organisations need to retain full control over their encryption keys when they store sensitive data and communications in order to meet their own internal security requirements.

How MNOs can offer an essential value-added service to their business customers - compliance call recording

Mobile network operators can easily add call recording as a value-added service for their enterprise customers, allowing them to target compliance, quality assurance and more. Touch has helped many MNOs to enable a comprehensive, in-network, hosted call recording service to capture new revenue streams.

ChatGPT and latest GPT-4 advances Speech Analytics with AI

The latest version of OpenAI’s ChatGPT, GPT-4, advances Speech Analytics with AI in a way that could revolutionise customer communication. The partnership between Touch and Microsoft ensures GPT capabilities are backed by legal compliance.

Enhancing customer satisfaction– how call recording can really help

When calls are recorded for quality and training purposes, what actually happens? Do you have the tools and resources you need to process them and to capture the insights you seek? Touch QMS provides a simple upgrade to your existing Call Recording as a Service solution, enabling you to drive performance enhancements, please more customers and boost advisor satisfaction.

An integrated approach to compliance recording from a national and international perspective

Many organisations have built an array of different compliance and call recording solutions over the years, which often use different processes, formats, and protocols. The data silos this has created are detrimental to your organisation’s compliance capabilities. Ultimately, they can prevent you from assuring that you meet compliance obligations. What’s required is a holistic, integrated approach to call recording and compliance.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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