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Touch call recording Blog

Touch call Recording

Seamless, integrated mobile call recording with Touch

Mobile connectivity is an essential requirement for businesses today. But, to reliably ensure that all mobile calls are captured and securely stored the call recording function, like Touch’s, must be integrated with the mobile network. Does your call recording provider match up?

How do you handle right to access /right to be forgotten requests under GDPR?

Compliance officers face the challenge of meeting data regulations and legislation across multiple business processes and siloes of data. That’s why a compliance solution must be easy-to-use, flexible, and fully aligned with business processes and objectives without any impact on performance.

Seamless Genesys integration with Touch Call Recording Service

Contact centres are evolving to become a centralised engagement hub that spans the entire omnichannel customer journey, and organisations need to keep pace with these demands. Genesys offers a market-leading customer integration platform, with both on-premise and fast-growing cloud solutions – which is already integrated with Touch Call Recording Service, along with over 50 other channels, to meet your needs for quality monitoring and customer advisor training.

Third-party penetration testing: Ensuring the security of your data

Third-party OWASP penetration testing is used to assess an organisation’s security systems and reveal security vulnerabilities so that they can be fixed before any damage occurs. Touch regularly conducts pen testing using a certified third-party specialist to assure the security of our customers’ data, and their compliance obligations. It means you can trust us to protect your valuable data. The most recent pen test identified ZERO threats to be corrected. 

Touch embraces sustainability with hydro-powered data centres

The environmental impact of energy-intensive data centres is well documented. That’s why Touch is embracing its corporate social responsibilities with data centres fully powered by clean energy.

Touch Call Recording Service is ISO 27001 certified to ensure the best possible security for your call recordings

ISO 27001 is the accepted global benchmark for the secure storage of information assets, and not only helps to protect our customers against data breaches and loss but also provides a way to meet compliance and enhance the reputation of your organisation.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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