Touch call recording Blog

Touch call Recording
Blog

2021: another landmark year for Touch and our community

2021: another landmark year for Touch and our community

We would like to say ‘Happy New Year’ to Touch Call Recording customers, partners, and colleagues. We wish you every success in 2022.

Ensuring effective compliance recording with Microsoft Teams

Ensuring effective compliance recording with Microsoft Teams

Compliance call recording for Microsoft Teams, in a managed service solution to protect your business!

Touch Quality Management Service (QMS) for continuous training and development of contact centre advisors

Touch Quality Management Service (QMS) for continuous training and development of contact centre advisors

Contact and customer centre operatives are increasingly termed ‘advisors’, rather than ‘agents’, to reflect the growing recognition of their competence and that they are the on the frontline of customer interactions, providing expert knowledge and an important ‘human touch’ to complement an increasingly digital journey. Touch QMS offers structured staff training and evaluation to improve the training and development of customer advisors.

Are you locked into proprietary call recording formats? Touch can convert legacy recordings into open standards and hand control back to you

Are you locked into proprietary call recording formats? Touch can convert legacy recordings into open standards and hand control back to you

Locked into a proprietary call recording format or technology? Touch has an automated process for converting and migrating legacy files into open standards, while removing data siloes and handing control of your data back to you… unlike some of our competitors.

Bloomberg made changes to its data retention policy. Are your compliance obligations still covered?

Bloomberg made changes to its data retention policy. Are your compliance obligations still covered?

As the leading choice for financial analysts, investors and portfolio managers around the world, Bloomberg Terminal services are relied upon by those working in the financial services industry. But changes to its data retention policy mean that mean that organisations need to ensure that they can still meet their Bloomberg compliance obligations.

Your call recordings can be a powerful business tool. Touch can help you to unlock their value with comprehensive, SLA-backed services

Your call recordings can be a powerful business tool. Touch can help you to unlock their value with comprehensive, SLA-backed services

Call recording provides not just a means to meet legal and compliance obligations, when used to its full potential it can help organisations to meet their own SLAs and service performance requirements and, ultimately, help to optimise daily operations.

Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.