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Touch call recording Blog

Touch Call Recording
Blog

Do your call recording capabilities cover chat?

Today, organisations across many sectors face strict requirements governing the recording, storage, retrieval and deletion of both voice and data communications, regardless of channel. New regulations, such as the General Data Protection Regulation (GDPR) and MiFID II, require organisations to be able to record, store, retrieve and delete employee information and personal data across all channels.

The majority of European business leaders are unprepared for GDPR. Are you?

According to a recent study, 60% of European business leaders say that their company is not ready for compliance with the forthcoming General Data Protection Regulation (GDPR). In fact, 24% of them deemed that they were “at risk’ when it comes to GDPR compliance.

What does the EU General Data Protection Regulation mean for contact centres?

The new EU General Data Protection Regulation (GDPR) came into force on 25th May 2018 and has had a profound effect on how contact centres record, process and store personal information from callers.

New Year – New Interface!

The Touch Web-Portal has had a refresh and will be available to all our customers from 12th January. Read on for more.

Touch is growing!

Welcome Daniel Hessen and Eli Kleven to our team, as Touch expands its organisation to help our customers and to boost growth. Our expanded organisation is gearing up for 2018 and is ready to help you.

New value-added service for automatic user access control

New Active Directory Integration provides another level of protection for GDPR, with authentication and authorisation for users of Windows-based networks. Find out more.

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ENVIRONMENTAL CERTIFICATION

Touch is
Eco-lighthouse
certified

Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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