Touch is hiring a Product Director

Touch Call Recording Group provides compliance recording services for bank, finance and insurance companies in the Nordics, Europe and Asia. We provide a complete managed service for compliance recording with support for more than 60 different communications systems and telecom operators, and the service included secure storage, and easy management of voice recordings and recording of other digital communications.

At Touch, we believe that meaningful work starts with a clear purpose. Our vision is to be the preferred provider of secure and user-friendly compliance recording services, integrating compliance into the future of digital communication – and we’re looking for someone who will share our vision.

As our Product Director, you’ll play a key role in driving the growth of our market-leading SaaS platform. You’ll work at the intersection of product, marketing, and sales – helping us reach new markets while staying close to our customers.

As our Product Director, you’ll be responsible for the strategic product direction. It includes product vision, product innovation, product design, product development, project management and product marketing. In a nutshell, you will be head of product management,  building great services that deliver value to our customers and our business..

You will oversee all product-related matters. Including user experience (UX) and product analytics. And as a mentor for the development team and other product management personnel you will have a crucial role in influencing a product organization’s culture and strategic direction.

The Product Director needs to be self-driven, and this role can be based in our Halden, Oslo or Sandefjord office, but we are also open to flexible home office arrangement. 

Why join us?

• You’ll be part of a growing tech company with global ambitions.
• You’ll work with a product that makes a real difference in industries where trust and compliance matter.
• You’ll have the freedom to shape your role and influence our direction.
• You’ll join a team that values curiosity, collaboration, and continuous learning.

What you’ll do

• Develop and execute product marketing strategies that drive growth.
• Lead pricing and profitability analysis to support commercial decisions.
• Identify new market opportunities through research and insight.
• Collaborate closely with sales and marketing to align messaging and campaigns.
• Support sales processes with compelling product narratives and materials.
• Ensure our product positioning is clear, credible, and competitive.

What we’re looking for

• Higher education in business, marketing, or a related field.
• Experience in product marketing or product management – ideally with SaaS.
• Strong commercial and technical understanding.
• Excellent communication skills in English and a Scandinavian language.
• A strategic mindset with a hands-on attitude.

Who you are

• You’re proactive, curious, and eager to learn.
• You enjoy working independently but thrive in a team.
• You care about customers and want to create real value.
• You’re not afraid to challenge the status quo – and you bring ideas to the table.

What we offer

• Competitive terms and excellent pension scheme.
• Top-tier health insurance.
• A supportive and skilled team.
• Opportunities for professional development and certifications.
• A chance to shape the future of a company in growth.

Let’s talk

If this sounds like a place where you’d thrive, we’d love to hear from you. Send us your application, and let's have a chat.

About Touch

Touch Call Recording Group is a service provider for recording, secure storage, AI analytics and management of telephone calls and other digital communication. Our services enable businesses to meet the requirements of laws and regulations, documentation, dispute resolution, quality assurance, risk management, and much more. Our customers are primarily businesses in banking, finance, insurance, and customer centres. Our partners are telecom operators and system integrators.

Touch was established in 2006 in Norway as Touch Technology AS, and has had a steady excellent growth and profitable development. Today Touch is market leader for recording services in the Nordic region with companies in Norway, Sweden, Denmark and Singapore. Touch is owned by Hawk Infinity, a long-term Norwegian investment house with ownership of more than 50 SaaS companies. In addition to offices in Halden and Sandefjord, we have offices in Oslo, Stockholm, Denmark, and Singapore. The company has 32 employees and had a turnover of approximately 130 million in 2024.