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Keeping pace with digital communications channels – how we have extended our recording capabilities

Companies use more and more digital communications channels to keep in touch with their customers. That can be a problem, as it means more dialogues and more media to record. Don’t worry though, Touch has you covered!

Read on to find out how we help you keep pace with new digital communications channels

By the end of 2018, we had integrated 37 separate operators and communications solutions, all of which are now actively supported by Touch Call Recording Service. The number of channels grows each year – and we are ready for more in 2019. This is important, as most companies today use a wide range of communications channels, particularly for customer interaction. That’s because customer expectations have changed. They expect to be able to have a dialogue with a service provider across multiple channels – and to switch from one to another, seamlessly.

As a result, we make sure that we keep pace with these changing requirements. By providing a single, comprehensive digital recording service, we ensure that our customers can easily capture dialogues from all channels they support. Crucially, we give them a common interface in which the consolidated record of the conversation can be viewed.

Do you have new channels to record? Contact us to tell us what you need!

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Eikon Messenger is a global communication and data platform used by more than 300,000 financial services professionals around the world to access to real time market data, news, fundamental data, analytics, trading and messaging tools. Eikon Messenger is delivered by Refinitiv, formerly the Financial and Risk business of Thomson Reuters.

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