Ensure compliance call recording for your business with Mitel MX-ONE and other PBX systems

Whether your PBX deployment is on-premise, cloud-based, or hybrid it’s essential that your call recording compliance solution can seamlessly integrate with all your business enterprise applications, as well as customer-facing channels such as chat. Touch has the answer.

Mitel is a highly rated Unified Communications (UC) provider, and its solutions have been widely adopted – but to ensure compliance with mandatory call recording programmes, you need something extra: Touch.

Gartner has named it in as a ‘Leader’ in its Magic Quadrant for five consecutive years, reflecting its status as one of the best UC platforms available^[1]. If you’re looking for a UC system that offers security, usability, and reliability, then Mitel is a very popular choice for business collaboration and communications services for enterprises, small and large.

Mitel MX-One offers a comprehensive suite of communication solutions, including voice, video, and messaging services for on-premise and cloud-hosted PBX systems. Other products include MiCloud Flex, MiVoice Business, and MiCloud Connect and its solutions are used by over 70 million users across almost 100 countries.

Mitel platforms cover a diverse range of sectors, including healthcare, education, hospitality, and finance. Their scalability means that they are suitable for large corporations looking for a robust VoIP system, and the Mitel platform is known for its excellent integration and support. It’s known as one of the leading PBX solutions providers. It’s also one of the leaders in terms of global on-premise deployments, and one of the fastest-growing cloud-based PBX providers.

However, like many UC platforms, Mitel provides recording options such as SIPREC or MBG, but regulated compliance archiving and policy management requires a more specialised solution.

At the same time, many larger organisations are likely to be operating multiple communications and collaboration systems, all of which must be integrated into an over-arching, joined-up compliance strategy. Operating siloes of compliance call recording systems is likely to lead to gaps, which can lead to problems with unintended non-compliance.

That’s where Touch comes in.

You don’t need to replace your Mitel setup. Touch integrates directly with your existing deployment and brings all channels – 60+ and growing – under a single, unified compliance recording service

When it comes to UC and PBX, all deployments must be covered – i.e. on-premise, cloud-based, and hybrid. Touch offers a wide range of PBX call recorders for cloud-based and on-premises PBX solutions, and is compatible with all relevant interfaces.

Our range of proven PBX integrations includes Mitel MX-ONE, Cisco Call Manager, Avaya, Alcatel Lucent, Unify, and many more. Our Touch PBX Recorder can also be adapted to any vendor-specific API, which means that Touch can ensure compatibility with any enterprise voice system.

Our service also ensures strong security capabilities, including a secure connection to the Touch Storage Centre, which sends voice and conversation streams upon cessation of each call or communications and two-stage encryption process.

All data is searchable and retrievable from an intuitive web portal, which can only be accessed by authorised personnel – every search is also stored according to user, data, time, search parameters, and so on. It means that the Touch Call Recording Service is completely tamper-proof.

Touch can take care of your compliance call recording needs, whether it’s a legacy on-premise, cloud or hybrid PBX integration, any other enterprise application, or a consumer-focused channel, such as live chat.

Would you like to see how MX-ONE compliance recording works in practice? Let’s set up a quick walkthrough.

^[1] https://www.mitel.com/learn/resource-center/gartner-magic-quadrant-report-for-unified-communications