With increasing regulatory requirements, such as MiFID II and General Data Protection Regulation (GDPR), that brings a challenge to users of Eikon – how do you ensure that all communications are recorded, stored securely, and easily retrievable in order to meet those obligations?
As many companies use multiple channels alongside Eikon, it’s essential that all communications channels are integrated into a comprehensive recording environment. It’s simply not enough to record individual channels in isolation: you need to consider how to integrate all digital channels across the organisation. What’s required is a holistic approach that connects all data silos to ensure absolute coverage with no compliance gaps.
Touch solves this problem by providing a comprehensive solution for the recording of Eikon Messenger and other chat applications. Touch Call Recording provides a complete recording and storage service that connects directly to Eikon Messenger and multiple other channels, allowing you to consolidate recording into a single solution that spans multiple silos and channels.
Furthermore, Touch allows consolidation of all resulting recordings into a single storage repository, for ease of management, access and greater security, with a single portal to manage all access and security from every channel in your business, including Eikon – saving operational overhead and simplifying management.
All communications are stored in Touch Storage – a highly secure, massively scalable and mirrored storage service. It means that the complete customer dialog – including recorded mobile calls, fixed net calls and chats – are automatically recorded and stored, and then made available for future retrievable within a single, intuitive web interface.
The web portal allows users – with restricted access control – to perform advanced searches, enabling them to access and retrieve conversations quickly and easily. Access is logged, and can be controlled and, if required, even the end customer can be given access to their data.
Touch can also adapt to any other chat interface that you may be using, meaning that all of your communications can be compliant in a single cloud-hosted solution that requires no installation or capital expenditure.
If you are concerned about how to record Eikon Messenger chat alongside other channels, why not talk to us today and find out how we can help you?
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