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Empowering Mobile Operators: Delivering compliance recording services with Touch Call Recording Service

Touch Call Recording Service provides mobile operators with a differentiated service offer for B2B subscribers that can help to monetise new revenue streams and enhance subscriber experience and retention.

Ensuring compliance using MS Teams and Touch Call Recording Service

Compliance recording for MS Teams offers multiple features for the recording of voice and audio calls, meetings, chat, messages, and more, but it’s essential to ensure that local data sovereignty and compliance regulations are met. Tight integration with Touch Call Recording Service ensures that.

How can you record mobile calls for MiFID II and GDPR compliance in Sweden?

Financial regulations evolve all the time. As many of you will know, MiFID II mandates that all communications related to investment advice are recorded. At the same time, GDPR imposes strict rules for the protection of personal data.

How to Choose a Call Recording Solution for Public Sector Organisations: 5 Key Considerations

Choosing the right call recording solution is an important decision, not just for compliance purposes but also for operational flexibility, agility, and success.

Touch Quality Management Service (QMS) – Optimising Agent Scorecards for Enhanced Customer Engagement

Optimised customer engagement is imperative for all organisations, and it requires on-going training and development for contact centre agents. Well-designed, customised scorecards are an essential aspect and can lead to enhanced customer experience. Touch QMS has the solution.

Touch Call Recording extends ISO accreditation

Touch Call Recording is pleased to announce that we have expanded our ISO quality accreditations and certification, strengthening our overall quality systems - and confirming our leading position as a compliance and call recording provider.

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Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
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