Compliance for multiple channels
MiFID II, Dodd-Frank, GDPR, PDPA and other regulations have forced many companies to adopt customer interaction recording as a standard procedure.
There’s an ever-growing number of channels for customer communication and all need to be covered.
From fixed lines, mobile phones and PBX solutions to Microsoft Teams and platforms, such as Refinitiv Messenger and Bloomberg Chat, companies must extend compliance programmes.
Comprehensive and compliant
Touch offers a comprehensive solution. It enables compliance with more than 60 digital channels – covering fixed, mobile, Teams and much more, through a secure, reliable managed service.
In addition to voice call recording, Touch also offers support for non-voice digital channels, like SMS and chat, providing a completely flexible solution that covers all customer communications.
Simple to integrate and onboard
There’s no need for business users to deploy any infrastructure or additional equipment. Touch reduces TCO while achieving all compliance goals and offers full compatibility with existing systems.
All recordings are available via the easy to use Touch Web-Portal, which offers flexible user access and also ensures compliance with relevant regulations, while providing a rich audit trail.
Comply with MiFID
regulations
Touch has been helping companies to meet MiFID call recording requirements since 2010
Comply with GDPR
Regulations
Touch is compliant with the latest GDPR regulations
Comply with
Dodd-Frank
For compliance in the finance sector, Touch has you covered
Secure recording for
more than 60 channels
Touch covers all your communications channel and is always evolving to meet new standards
Encrypted for a secure
audit trail
Secure, encrypted and stored in mirrored sites for disaster recovery
Seamlessly integrated
by experts
Touch is an expert team, focused on smooth delivery and industry-leading customer support
