Our Blog

The General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and impacts any organisation that either controls or processes the personal data of customers and citizens. Those that fail to comply or suffer data breaches can now be hit with a fine of up to a maximum of €50 million (or 4% of annual turnover, whichever is highest).

The General Data Protection Regulation (commonly referred to as GDPR) is the new EU-wide legal framework that came into effect on May 25, 2018. Its primary aim is to give control back to citizens and consumers over the personal data that companies hold on them.

The General Data Protection Regulation (more commonly referred to as ‘GDPR’) is the new EU-wide legislation intended to give consumers and citizens more control over how their personal data is used, and bring legislation up-to-date to meet advances in technology and new ways of exploiting data.

The new EU General Data Protection Regulation (commonly referred to as GDPR) came into effect on May 25, 2018, meaning that small businesses still face a big challenge to ensure compliance.

As technological innovation continues to reshape the contact centre landscape, the role of the live agent is actually becoming more important that ever, especially when it comes to building and maintaining customer relationships. As a result, it’s vital that agents are well trained and develop excellent ‘soft skills’.

New rules, regarding financial transactions and insturements, are set to shake up the European regulatory scene for a diverse range of financial services firms. Importantly, they are due to be implemented on January 3, 2018, with a zero-tolerance policy. Time is running out.

One of the main changes that will be introduced by the upcoming Markets in Financial Instruments Directive II, (MiFID II), and the accompanying Markets in Financial Instruments Regulation (MiFIR) will be a requirement for financial services companies and individuals to record all fixed and mobile calls, and other electronic communications intended to bring about a transaction, and store them for 5 years. Failure to comply will mean hefty fines.

Today, businesses are likely to use multiple channels for communicating with each other, and with customers, partners and clients. Employees rely on a multitude of communications channels, including fixed and mobile phones, laptops and devices that support not only voice calls, but also email, SMS, VoIP and enterprise-based chat solutions, such as Skype for Business, in order to perform their daily tasks efficiently and smartly.

The Markets in Financial Instruments Directive II, known as MiFID II, and the accompanying Markets in Financial Instruments Regulation (MiFIR) took effect, with a zero-tolerance policy, on January 3, 2018.