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Self-training with Touch QMS

Exceptional, multichannel customer service is now a prerequisite for business success. There are many examples of large organisations getting it wrong, with a resultant dip in reputation and, ultimately, the bottom line.

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How to record Bloomberg chat for MiFID II Compliance

Bloomberg is a trusted name worldwide. In addition to providing banks and financial institutions with up-to-the-second market data, business news and other information, the Bloomberg application suite used by multinational banks and organisations around the world includes a chat interface.

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Do your call recording capabilities cover chat?

Today, organisations across many sectors face strict requirements governing the recording, storage, retrieval and deletion of both voice and data communications, regardless of channel. New regulations, such as the General Data Protection Regulation (GDPR) and MiFID II, require organisations to be able to record, store, retrieve and delete employee information and personal data across all channels.

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