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Best possible mobile call recording ensures organisational compliance on any device, anywhere

Mobile first is a communication strategy that is spreading. The move towards mobile is undeniably reshaping the face of business - but, as well as extending enterprise mobility and flexibility for workers, it also brings challenges.

On top of that, increased compliance and regulatory requirements means that the ability to record calls, particularly in the financial services, on any device, regardless of location is becoming essential.

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Artificial Intelligence and Machine Learning Will Drive Customer Relationships in Future

The idea that artificial intelligence (AI) and machine learning (ML) will become key enablers for leveraging the huge volumes of data that organisations now hold on their customers is not a new one.

In time, many believe that these technologies will form the basis for managing all customer relationships and for enhancing customer value. For example, Gartner predicts that more than 85 per cent of all customer interactions will be managed without human involvement by 2020. Will Gartner´s prediction be right? Nevertheless, it’s a question of ‘when’, not ‘if’.

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