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The obligation for organisations to record fixed and mobile calls, as well as digital communications, has grown dramatically in recent years in order to comply with regulatory mandates, enhance staff training and development, and create a richer set of auditable records, across all communication sources.

Subject Access Requests (SARs) under the General Data Protection Regulation (GDPR) have become a challenge for any organisation that handles and processes personal data.

The General Data Protection Regulation (GDPR), which came into force in 2018 introduced a multitude of new obligations on all companies, which already have a significant impact on the way they handle and process data.

Mobile first is a communication strategy that is spreading. The move towards mobile is undeniably reshaping the face of business - but, as well as extending enterprise mobility and flexibility for workers, it also brings challenges.

Companies use more and more digital communications channels to keep in touch with their customers. That can be a problem, as it means more dialogues and more media to record. Don’t worry though, Touch has you covered!

Eikon Messenger is a global communication and data platform used by more than 300,000 financial services professionals around the world to access to real time market data, news, fundamental data, analytics, trading and messaging tools. Eikon Messenger is delivered by Refinitiv, formerly the Financial and Risk business of Thomson Reuters.

The idea that artificial intelligence (AI) and machine learning (ML) will become key enablers for leveraging the huge volumes of data that organisations now hold on their customers is not a new one.

Christmas is traditionally the most significant selling season of the year for many retailers. In fact, many organisations – and some entire industries – rely on the Festive boom to boost their success over the full year.